Clearlight Saunas & Cold Plunges

7–14 business days

Clearlight Accessories & Wellness Devices

5–10 business days

Clearlight Sauna Covers

Made to order: 12–14 weeks (thermal covers 2–6 weeks)

Dundalk LeisureCraft Saunas

8–12 weeks (handmade to order)

Saunas, Cold Plunges & Tubs (All Other Brands)

1–8 weeks

Lumaflex Red Light Therapy

5–10 business days

Robes & Textiles

3–4 days processing + 1–5 days ground

Everything Else

1–2 weeks

Ground

Arrives in 1–5 business days

2 Day

Arrives in 3–4 business days

2 Day AM

Arrives in 2–3 business days

Overnight

Arrives in 1–2 business days

Ground processing — Please allow 3–4 business days for ground orders to be processed before they ship.

Order cut-off — Orders placed after 8:00 AM EST are processed the next business day.

Monogrammed items — Allow an additional 3–5 business days of processing time. This applies to expedited orders as well.

PO Boxes, APO & FPO — Textile orders cannot be shipped to PO Boxes or to APO/FPO military addresses. Please provide a street address at checkout.

Mixed orders — If your order includes a sauna, cold plunge, heater, or accessory, the whole order ships free regardless of the textile subtotal.

Rent a forklift — Most common choice. Requires forklift extensions. ~$150–300/day.

Hire a tilt tow truck — Flatbed tow with tilt/slide functionality. ~$200–400.

Hire a rigging/moving crew — Professional movers with equipment. Get quotes in advance.

Tilt tow delivery (Dundalk only) — An alternative for sites where a forklift can't be used. Request it when you place your order; contact us for current pricing.

Inside delivery (Clearlight only) — Delivery into your garage, backyard, or a room of your choice, for an additional fee. It must be arranged before the sauna ships, and we'll ask for photos of the delivery path. The boxes are placed, not unpacked or assembled. Requests made after shipment cost more and depend on the carrier.

Small items (wall-mounted heaters, accessories, wellness devices, red light towers) — UPS or FedEx

Robes & textiles — FedEx Ground. Street addresses only, no PO Boxes or APO/FPO.

Large items (saunas, cold plunges, hot tubs, and most floor-standing heaters and wood-burning stoves) — LTL freight carriers

Lumaflex devices — UPS, FedEx, or USPS

Clearlight Infrared

Clearlight products follow a split return policy based on product type.

All Sales Final — No Returns

All Clearlight infrared saunas (Sanctuary, Premier, and Outdoor models)

Clearlight Cold Plunge

Clearlight Curve Dome Sauna & Amethyst PEMF Mat

Halo One consumables (saline refills, cleaning capsules)

Halo One Breathe Easy Face Mask (personal hygiene item)

30-Day Return — Unused, 25% Restocking Fee

Halo One Salt Therapy Halogenerator

Aroma One Aromatherapy Diffuser

Red Light Therapy Towers (CORE, Full Body, Personal)

Vibrational Resonance Therapy (VRT)

UV Wand, Recliner Chair, Ergonomic Backrest

Conditions: unopened, unused, original packaging, like-new condition. Customer pays return shipping via prepaid freight. 25% restocking fee deducted from refund. Prior authorization required.

Defective Products

Covered by the full manufacturer warranty (Lifetime residential for saunas, varies by product).

Contact Sauna Republic — we handle the warranty claim and arrange replacement.

No restocking fee on warranty claims.

Damaged Shipments

1. Do not refuse the delivery — accept the shipment.

2. Inspect immediately with the delivery driver present.

3. Document damage on the bill of lading — note exact damage, have driver sign.

4. Take photos of packaging and product damage.

5. Contact Sauna Republic within 24 hours — email photos to info@thesaunarepublic.com.

6. We file the freight claim and arrange a replacement at no cost to you.

Concealed damage (not visible until unboxing) must be reported within 15 calendar days of receipt with proof the carrier caused the damage.

Lumaflex

30-Day Return — No Restocking Fee

Applies to all Lumaflex Red Light Therapy Devices (Body Pro Kit, Essential, Essential Pro).

Full refund with no restocking fee.

Product can be opened and used, but must be in full working condition with all original components.

Customer arranges and pays return shipping.

30 days from delivery to initiate return.

Defective units are replaced at no cost under the 2-year manufacturer warranty.

HealthyLine

90-Day Trial — PEMF & Far Infrared Heating Mats and accessories.

90-Day Trial Return

Applies to all HealthyLine heating mats, wraps, bolsters, and covers.

Return must be initiated within 90 days of delivery.

Product may be opened and used, but must show only normal wear with minimal visible use. All accessories must be included.

Customer arranges and pays return shipping.

Refund processed to original payment method within 5–10 business days after the item is received and inspected.

Restocking Fee

No restocking fee for returns in normal condition within the 90-day window.

A restocking fee of 20–50% applies if the product is returned damaged, stained, or with an odor.

Exchanges

Exchanges are available within the 90-day window. If a different item is selected, you pay the price difference or receive a partial refund, as applicable.

Final Sale — Non-Returnable

Items marked "clearance" or "final sale."

Bedding items that have been used.

Defective Products

Contact Sauna Republic first — we coordinate the replacement with HealthyLine.

The defective unit must be received back before the replacement is issued.

If a product arrives damaged, defective, or non-working, replacement and shipping are covered at no cost. If damage is caused by improper use, the customer is responsible for the replacement and shipping.

Warranty

Most AC-powered mats and controllers carry a 5-Year Limited Warranty. Other products typically carry a 1-year warranty.

Warranty claims are filed directly with HealthyLine. Contact Sauna Republic if you need help getting started.

Dundalk Canadian Timber

All Sales Final — No Returns

All Dundalk products (saunas, cold plunges, accessories) are handcrafted to order in Ontario, Canada. Returns and refunds are not available. Full manufacturer warranty applies for defects.

Cancellation

Within 14 days of order — refund less payment processing fees, no cancellation fee.

After 14 days — $65 cancellation fee applies, plus payment processing fees.

Once production begins — cannot be cancelled (typically 2+ weeks after order).

Revive Plunge

30-Day Return — Unused & Uninstalled, 20% Restocking Fee

30-Day Return — Unused, 20% Restocking Fee

Applies to all Revive Plunge cold plunges, chillers, traditional saunas, and sauna & plunge combos.

Return must be initiated within 30 days of delivery. Prior authorization required; photos of the product and packaging may be requested before authorization.

Product must be unused, uninstalled, and in like-new, resalable condition, in its original packaging or packaging that provides equivalent protection.

Customer arranges and pays return shipping and is responsible for any damage during return transit. Returns received damaged or not in resalable condition may be refused, or repair costs deducted from the refund.

20% restocking fee and payment processing fees are deducted from the refund. Refund processed to original payment method within 10 business days after the returned product is received and inspected.

Final Sale — Non-Returnable

Used or installed products.

Custom or special-order products.

Replacement parts and accessories.

Consumables such as filters.

Cancellation

Before shipment — 5% cancellation fee applies, plus payment processing fees.

After shipment — orders cannot be cancelled; the return terms above apply.

Defective Products & Warranty

Covered by the Revive Plunge limited manufacturer warranty from the date of delivery: Luxury Plunge, 2 years; other cold plunge tubs and chillers, 1 year; saunas, 2 years on structural components and 1 year on electrical components. Accessories, filters, and consumables are not covered.

The warranty covers repair or replacement parts, which may be new or refurbished. Labor and contractor fees are not covered.

Claims require photos or video of the issue, a description of the problem, and completion of the manufacturer's troubleshooting steps.

Contact Sauna Republic — we coordinate the claim with Revive Plunge. No restocking fee on warranty claims.

Delivery & Damaged Shipments

Revive products ship by curbside freight. The freight carrier contacts you to schedule delivery, and moving the product from the curb to its final location is the customer's responsibility.

1. Inspect the crate and packaging with the delivery driver present, before signing the bill of lading.

2. Note any visible damage or missing items on the bill of lading. Signing without noting damage confirms the shipment arrived in acceptable condition.

3. Take photos of packaging and product damage.

4. Contact Sauna Republic within 24 hours — email photos to info@thesaunarepublic.com. We report the damage to Revive Plunge and the carrier and coordinate the claim on your behalf.

Concealed damage (not visible until unboxing) must be reported within 24 hours of delivery. Missed delivery appointments may incur redelivery fees. If an undamaged, correct shipment is refused, return freight, redelivery, and storage charges are the customer's responsibility, and the order is treated as a return.

1. Email info@thesaunarepublic.com with your order number within 30 days of delivery.

2. We send return instructions and shipping address within 24 hours.

3. Ship the product back — unused, in original packaging. Customer pays shipping.

4. Refund within 5–7 business days after item is received, less non-refundable payment processing fees.

1. Email info@thesaunarepublic.com with your order number within 30 days of delivery.

2. We confirm eligibility and send return instructions within 24 hours.

3. Ship via prepaid freight — unopened, unused, original packaging, like-new condition.

4. Refund minus 25% restocking fee and payment processing fees, within 5–7 business days after inspection.

Applies to: Halo One device, Aroma One, Red Light Towers, VRT, UV Wand, Recliner Chair, Ergonomic Backrest. All other Clearlight products are final sale.

1. Email info@thesaunarepublic.com with your order number within 30 days of delivery.

2. We send return instructions and return address within 24 hours.

3. Ship the product — can be opened and used, must be in full working condition with all original components. Customer pays shipping.

4. Refund (no restocking fee, less payment processing fees) within 5–7 business days after receipt.

1. Email info@thesaunarepublic.com with your order number within 90 days of delivery.

2. We send return instructions and return address within 24 hours.

3. Ship the product — may be opened and used, must show only normal wear with all accessories included. Customer pays shipping.

4. Refund within 5–10 business days after the item is received and inspected, less payment processing fees. No restocking fee unless the item is returned damaged, stained, or with an odor (20–50%).

Warranty claims are filed directly with HealthyLine. Clearance, final-sale, and used bedding items are non-returnable.

1. Email info@thesaunarepublic.com with your order number within 30 days of delivery. Photos of the product and packaging may be requested.

2. We confirm eligibility with Revive Plunge and send return authorization and instructions.

3. Ship via freight — unused, uninstalled, in original or equivalent protective packaging. Customer arranges and pays return shipping and is responsible for damage in transit.

4. Refund minus 20% restocking fee and payment processing fees, within 10 business days after the returned product is received and inspected.

Used or installed products, custom or special-order products, replacement parts, accessories, and filters are non-returnable.