Frequently Asked Questions

Saunas, Cold Plunges & Tubs: Estimated delivery in 1–8 weeks.
Everything Else: Estimated delivery in 1–2 weeks.

Delivery times may extend due to carrier delays or unforeseen circumstances.

Yes, someone must be present to receive the delivery. The freight carrier will call to schedule a delivery window. They'll deliver to your driveway or as close to your home as their truck can access.

Important: Inspect all packages before signing. Note any visible damage on the delivery receipt and take photos immediately.

We pay YOU $250 + ship a free replacement. Take photos of any damage within 24 hours and email them to info@thesaunarepublic.com. We'll ship your replacement immediately and send you $250 for your trouble within 5 business days.

SaunaLife Saunas, Finnmark Saunas & SaunaLife Hot & Cold Plunges: 100% Money-Back Guarantee + $200 Bonus. Try it for 60 days. If you're not satisfied, we refund 100% + give you $200 cash + pay for return shipping. No questions asked.

Dundalk (Saunas, Cold Plunges & Accessories): Final sale — handcrafted to order in Canada. Full manufacturer warranty + lifetime support. Cannot be returned.

Everything Else: 30-day return window. Full refund minus 25% restocking fee. Customer pays return shipping. Must be unused, in original packaging.

⚠️ Important: HSA/FSA and Shop Pay Installment purchases are final sale — not eligible for returns or refunds.

For SaunaLife saunas, Finnmark saunas, and SaunaLife Hot & Cold plunges only: Try it for 60 days. If you're not completely satisfied, we give you:

• Full refund of your purchase price
• Plus $200 cash for your trouble
• Plus FREE return shipping — we schedule and pay for freight pickup

Requirements: Product must be in sellable condition. One claim per customer.

⚠️ Important: HSA/FSA and Shop Pay Installment purchases are final sale and not eligible for the 100% guarantee or any returns/refunds.

Dundalk products are handcrafted to order in Canada. Each unit is custom-built specifically for your order. You still get: full manufacturer warranty, lifetime support 7 days/week, and our $250 damage guarantee.

Most products are designed for DIY assembly with basic tools. Pre-built barrel saunas and modular kits typically take 2-4 hours with 2 people. Our team is available by phone, video call, or email to walk you through any step — unlimited support, no charge.

Requirements vary by heater size:

• Small heaters (up to 6kW): 240V, 30-amp dedicated circuit
• Medium heaters (6-9kW): 240V, 40-amp dedicated circuit
• Large heaters (9kW+): 240V, 50-60 amp dedicated circuit

We recommend consulting a licensed electrician before purchase.

Yes, we strongly recommend it. Electric sauna heaters require 240V hardwired connections. For safety and to maintain your warranty, have a licensed electrician handle the electrical work.

Yes — 0% APR financing available. We partner with Affirm and Shop Pay to offer flexible payment plans. Check your rate at checkout without affecting your credit score.

⚠️ Note: Shop Pay Installment purchases are final sale — not eligible for returns or refunds.

Yes! Through our partnership with Truemed, qualifying customers can use pre-tax HSA/FSA dollars to purchase saunas and cold plunges. Look for the Truemed option at checkout.

⚠️ Note: HSA/FSA purchases are final sale — not eligible for returns or refunds per IRS regulations.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, PayPal, and bank wire transfers.

Yes. We are an authorized dealer for all brands we carry. This means you get the full manufacturer warranty and our additional support.

You receive the full manufacturer warranty on every product (typically 1-5 years depending on brand and component). Plus, you get our lifetime support — we're here 7 days a week to help with any questions or issues.

Reach us anytime:

• Phone: (888) 833-2305
• Email: info@thesaunarepublic.com
• Hours: 9 AM - 5 PM EST, 7 days a week