Mr. Steam MAX 20 kW Steam Shower Generator | MX4R
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Manufacturer's Warranty Included
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Frequently Asked Questions
How does a steam generator work?
The generator heats water in a stainless steel tank outside the steam room. Steam travels through insulated piping to the steam heads inside the sealed room, and the control on the wall sets the temperature and session time.
What size steam room does the MAX 20 kW cover?
Mr. Steam rates the MAX 20 kW for an adjusted room volume of 483 to 678 cubic feet. From 412 to 482 cubic feet, the MS Super 15 kW is the correct size. From 679 to 822 cubic feet, move to the MAX 24 kW.
How do I calculate my room volume?
Multiply length by width by height in feet. Then adjust for materials: add 0 percent for ceramic or porcelain tile on cement board, add 50 percent for natural stone, marble, glass block or concrete. Add 15 percent for each foot of ceiling above 8 feet, up to 10 feet. Our size calculator applies these adjustments for you.
My room is larger than 964 cubic feet. What then?
The MAX 30 kW is the largest residential Mr. Steam generator. The MAX manual covers connecting two to five MAX generators to one control with a tandem cable, each with its own power supply and plumbing. Send us your room dimensions and construction, and we confirm the sizing with Mr. Steam before quoting.
My steam room is acrylic or another synthetic material. Does that change anything?
Yes. The MAX manual gives two different deductions for acrylic or synthetic rooms, 40 percent in its sizing steps and 15 percent in its chart notes, so we confirm the size with Mr. Steam before quoting. Consult the enclosure manufacturer on steam head placement, and where the material is not heat resistant, Mr. Steam specifies its Acrylic Shield (103938RD round or 103938SQ square) at each steam head.
Why does the MAX need two steam heads?
Mr. Steam requires every MAX generator to be installed with two or more steam heads. Through a single head, too much steam leaves one point and can cause scalding. The 3/4 inch steam line runs to a tee fitting and splits into equal runs so each head receives the same amount of steam. Every control ships with one steam head, so we add a second in the same style and finish to your quote.
How is the MAX 20 kW different from the MS and MS Super series?
The MS series runs from 5 to 9 kW for rooms up to 257 cubic feet, and the MS Super series from 10 to 15 kW for rooms up to 482 cubic feet; both can be floor or wall mounted. The MAX series runs from 20 to 30 kW for rooms from 483 to 964 cubic feet, in a floor-standing cabinet 25.125 inches wide, 20.75 inches high and 7.875 inches deep, and it requires two or more steam heads.
What is Express Steam?
Express Steam is a factory-built version of the same generator with a low-power element and thermostat that keep the tank water warm between sessions, so steam reaches the room sooner. It is a separate factory-built unit, not a part added later. Choose Express Steam or Not sure in the configurator, and we quote accordingly.
How long does a steam session run?
You set the session on the control. The generator has a 60-minute electronic countdown shutdown with a 75-minute limiting safety back-up, so it cannot run unattended indefinitely.
How much water does it use?
Mr. Steam lists about 2.7 gallons of water for a 20-minute session on the MAX 20 kW.
Which control and steam head should I choose?
Every control ships with a steam head, and you choose the style in the configurator; the second head we add matches it. The iSteamX is a 7-inch touchscreen with saved user profiles. The iTempo is a compact round or square control. The TempoFlex is a wireless, rechargeable glass control. The TempoTouch is a single-button control with no display. The Aroma steam head is standard; the Linear is a 16-inch flush head that must be planned before the wall is tiled.
Can I control the steam room from my phone?
Yes, with the SteamLinx Wi-Fi module, which you can add in the configurator. We confirm it pairs with the control you choose before ordering.
Can I add lighting, music or aromatherapy?
Yes. The configurator offers ChromaTherapy lighting, MusicTherapy speakers and an AromaTherapy pump, which wire back to the generator, so decide on them before the walls are closed. Aroma oils go into the reservoir built into the steam head.
Where can the generator be installed?
Outside the steam room, indoors, in a heated and ventilated room such as a basement or heated attic, within 60 feet of insulated steam piping from the steam room. It must stand upright on a solid, level floor, and Mr. Steam states it must not be hung on a wall. It cannot go in a vanity or other small enclosed space, under the steam room bench, outdoors, or anywhere water could freeze. For service, Mr. Steam recommends 18 inches on the left side, 21 inches above, 24 inches in front and 12 inches on the plumbing side.
What electrical service does it need?
A dedicated 240V single-phase circuit drawing 84 amps, with 3 AWG copper conductors rated 90°C (Mr. Steam's planning guide lists 2 AWG), a separate breaker, and a disconnect within sight of the generator. Your licensed electrician sizes the breaker and wire to local code.
Is a 208V, three-phase or 480V version available?
Yes. The MAX 20 kW is made for 208V single phase, where it draws 97 amps, and in three-phase versions at 208V, 240V and 480V. Tell us your service when you request pricing and we quote the matching unit.
What plumbing is required?
A 3/8 inch cold water supply with a shut-off valve, a 3/4 inch steam line of insulated brass or copper from the generator to a tee fitting and on to each steam head, pitched 1/4 inch per foot toward the steam heads or the generator, and a 1 inch drain line. No valve may be installed in the steam line, and the drain and safety valve lines must not be connected together. A licensed plumber completes the work.
Where do the steam heads go?
Mr. Steam specifies 6 to 12 inches above the floor, or 6 inches above the tub edge in a tub enclosure, with the heads spaced evenly through the room. Keep each head at least 12 inches from a wall to reduce noise, away from where bathers could touch it, and where steam will not hit the door seals. Each steam pipe needs a 1.5 inch hole through the wall.
Where does the control go?
Mr. Steam controls can be mounted inside or outside the steam room. If the control is outside, Mr. Steam requires a Remote Temperature Probe (MSTS) inside the steam room, and we add it to your quote. The standard control cable is 30 feet, a 60-foot cable is available, and Mr. Steam recommends running it in a dedicated 1 inch conduit away from power lines and hot piping.
What does the steam room itself need?
Full walls, ceiling, floor and door, with a gasketed door recommended. Surfaces must be heat resistant, water resistant and non-porous, such as tile or marble. Provide a floor drain and nonslip flooring, keep heating, venting and air conditioning devices out of the room, and use double-paned tempered glass for any window. Mr. Steam recommends a ceiling no higher than 8 feet.
How is the generator maintained?
Mr. Steam recommends opening the manual drain valve fully every two months, or more often in hard water areas. The AutoFlush included on every Sauna Republic quote does this automatically about two hours after each session. Mr. Steam also recommends testing the water supply before installation.
Why does the quote include a drip pan?
Mr. Steam strongly recommends a drip pan in the unlikely event of a plumbing leak. The MAX generator stands inside the pan, which drains by gravity through a 3/4 inch fitting, so your plumber connects it to a drain according to local code.
What does the warranty cover?
Mr. Steam provides a limited lifetime warranty on residential generators installed in the United States and Canada. Claims within two years of purchase include in-home service, parts and labor; after two years, the warranty covers parts. Controls and accessories carry their own warranties. The full terms are on the Resources tab.
Is Sauna Republic an authorized Mr. Steam dealer?
Yes. Sauna Republic is an authorized Mr. Steam dealer. This matters because the Mr. Steam warranty excludes generators bought from unauthorized online sellers.
Can I use the MAX 20 kW in a commercial steam room?
No. The MAX series is for residential use only, and commercial use voids the warranty. For spas, gyms and hotels, see the Mr. Steam CT Day Spa and Mr. Steam CX commercial generators.
How does delivery work?
The generator ships as a parcel, and Mr. Steam lists a supplier lead time of 96 hours. We confirm current availability and the delivery date for your full system when we send your quote.
Can I use HSA or FSA funds?
Steam generators are not HSA or FSA eligible.
Do you offer financing?
Yes. See our financing options.
What is your return policy?
Please review our return policy, or contact us before ordering with any questions.
How do I get pricing?
Build your system in the configurator on this page, or request pricing directly. We reply with a written quote for the generator, control, both steam heads, AutoFlush and drip pan. You can also call (302) 273-0861 or email info@thesaunarepublic.com.
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Shipping & Delivery
We offer free shipping to the continental United States on all saunas, cold plunges, heaters, wellness devices, and accessories — with no minimum. Robes and textiles ship free on orders over $100. Tracking is provided on every shipment.
Estimated Delivery Times
Clearlight Saunas & Cold Plunges
7–14 business days
Clearlight Accessories & Wellness Devices
5–10 business days
Clearlight Sauna Covers
Made to order: 12–14 weeks (thermal covers 2–6 weeks)
Dundalk LeisureCraft Saunas
8–12 weeks (handmade to order)
Saunas, Cold Plunges & Tubs (All Other Brands)
1–8 weeks
Lumaflex Red Light Therapy
5–10 business days
Robes & Textiles
3–4 days processing + 1–5 days ground
Everything Else
1–2 weeks
All delivery times are estimates and may extend due to carrier delays or unforeseen circumstances. Backordered items ship when available — we confirm your ETA at time of order. Tracking is emailed as soon as your order ships. Clearlight accessories ordered together with a sauna ship when the sauna ships, by parcel carrier, and may arrive on a different day. Sauna covers are made to order and ship separately, usually after the sauna.
Dundalk saunas are built to order
Changes requested 14 or more days after your order is placed, or within 7 days of the scheduled ship date, carry a $350 fee per change. To delay a scheduled ship date, tell us more than 7 days before it; later requests incur storage charges of $35 per day.
Robes & Textiles
Robes, towels, and bath textiles ship by parcel carrier rather than freight, and follow their own shipping terms.
Free FedEx Ground shipping on textile orders over $100
Orders of $100 or less are charged shipping calculated at checkout. This applies to robes and textiles only — saunas, cold plunges, heaters, and accessories always ship free to the continental United States with no minimum.
Shipping Speeds
Ground
Arrives in 1–5 business days
2 Day
Arrives in 3–4 business days
2 Day AM
Arrives in 2–3 business days
Overnight
Arrives in 1–2 business days
Processing & Restrictions
Ground processing — Please allow 3–4 business days for ground orders to be processed before they ship.
Order cut-off — Orders placed after 8:00 AM EST are processed the next business day.
Monogrammed items — Allow an additional 3–5 business days of processing time. This applies to expedited orders as well.
PO Boxes, APO & FPO — Textile orders cannot be shipped to PO Boxes or to APO/FPO military addresses. Please provide a street address at checkout.
Mixed orders — If your order includes a sauna, cold plunge, heater, or accessory, the whole order ships free regardless of the textile subtotal.
Textile orders ship separately from sauna and cold plunge shipments and may arrive on a different date, even when purchased together.
How Freight Delivery Works
Large items (saunas, cold plunges, hot tubs, and most floor-standing heaters and wood-burning stoves) ship via LTL freight. Smaller items (wall-mounted heaters, accessories, wellness devices, Lumaflex, red light towers, robes and textiles) ship via UPS, FedEx, or USPS.
1. We ship your order. Tracking is emailed to you with the estimated delivery timeline.
2. The carrier calls you. The freight company calls to schedule a delivery appointment with you from its available dates and time windows.
3. Curbside delivery. Delivery is to the curb via semi-truck with liftgate (when available). You'll need a plan to move it from the curb to its final location.
4. Sign and inspect. You must be present to sign. Inspect for damage before signing — note any issues on the delivery receipt.
Unloading Your Sauna
Unless inside delivery has been arranged in advance, the driver delivers to the curb only. You are responsible for moving the product to its final location. Have equipment and help arranged before delivery day.
Rent a forklift — Most common choice. Requires forklift extensions. ~$150–300/day.
Hire a tilt tow truck — Flatbed tow with tilt/slide functionality. ~$200–400.
Hire a rigging/moving crew — Professional movers with equipment. Get quotes in advance.
Tilt tow delivery (Dundalk only) — An alternative for sites where a forklift can't be used. Request it when you place your order; contact us for current pricing.
Inside delivery (Clearlight only) — Delivery into your garage, backyard, or a room of your choice, for an additional fee. It must be arranged before the sauna ships, and we'll ask for photos of the delivery path. The boxes are placed, not unpacked or assembled. Requests made after shipment cost more and depend on the carrier.
Clearlight saunas ship in flat panels, not pre-assembled crates. Most can be carried inside by two people without heavy equipment. Dundalk saunas ship in crates longer than 92" weighing 800–1,800 lbs. Liftgate service is not available for these shipments, and most require a forklift with fork extensions to unload.
Damage Claims
If your order arrives damaged, we'll get you a replacement as quickly as possible.
1. Inspect packaging for visible damage before signing.
2. Note damage on the delivery receipt, describing exactly what you see (for example, "crate corner crushed" or "panel scratched"), and have the driver sign. If the packaging is damaged but you can't inspect the contents, write "possible concealed damage" before signing.
3. Do not refuse the delivery unless we ask you to.
4. Take photos of packaging and product damage.
5. Email photos to info@thesaunarepublic.com with your order number within 24 hours.
6. We file the claim and ship your replacement.
Damage must be reported within 24 hours of delivery with photos. Claims filed after 24 hours may not be eligible for a free replacement. Always note visible damage on the delivery receipt — even if it seems minor.
Carriers & Address Info
We reserve the right to select the carrier for all shipments.
Small items (wall-mounted heaters, accessories, wellness devices, red light towers) — UPS or FedEx
Robes & textiles — FedEx Ground. Street addresses only, no PO Boxes or APO/FPO.
Large items (saunas, cold plunges, hot tubs, and most floor-standing heaters and wood-burning stoves) — LTL freight carriers
Lumaflex devices — UPS, FedEx, or USPS
Once large items ship, the delivery address cannot be changed, and the delivery appointment is arranged directly between you and the carrier. If an item is returned due to an incorrect address, you're responsible for shipping costs both ways. If freight delivery fails because the carrier couldn't access your property, it's treated as a return per our return policy.
Remote Areas & Special Locations
Alaska, Hawaii & Puerto Rico — Contact Us Before Purchase
Free shipping does not apply to these locations (except Lumaflex — ships free nationwide). Contact us for a custom shipping quote before ordering. Orders placed without prior approval may be cancelled.
APO/FPO addresses: We ship most items to military addresses, subject to USPS restrictions. Additional fees may apply. Robes and textiles cannot be shipped to APO/FPO or PO Box addresses.
Remote/hard-to-reach areas: Additional fees may apply. We'll contact you before shipping if your location requires special arrangements.
For any policy omission or clarification, the individual manufacturer policy applies without exception. By placing an order with Sauna Republic, you consent to our shipping and return policies.
Last updated September 26, 2026 · © Sauna Republic. All rights reserved.
Returns & Refunds
Shop Pay Installments — All Sales Final
Purchases made with Shop Pay Installments financing cannot be returned or refunded regardless of product type. Contact us at (302) 273-0861 before purchasing if you have questions.
Standard Return Policy
Applies to all products unless a brand-specific exception is listed below.
30-Day Return — Unused Items
Item must be unused and in original packaging.
Return must be initiated within 30 days of delivery.
Customer arranges and pays return shipping.
All returns require prior authorization from Sauna Republic.
Refund processed to original payment method within 5–7 business days.
Non-refundable payment processing fees are deducted — see Payment Processing Fees.
Brand-Specific Exceptions
If your product is from one of these brands, the brand policy applies instead of the standard policy.
Clearlight Infrared
Clearlight products follow a split return policy based on product type.
All Sales Final — No Returns
All Clearlight infrared saunas (Sanctuary, Premier, and Outdoor models)
Clearlight Cold Plunge
Clearlight Curve Dome Sauna & Amethyst PEMF Mat
Halo One consumables (saline refills, cleaning capsules)
Halo One Breathe Easy Face Mask (personal hygiene item)
30-Day Return — Unused, 25% Restocking Fee
Halo One Salt Therapy Halogenerator
Aroma One Aromatherapy Diffuser
Red Light Therapy Towers (CORE, Full Body, Personal)
Vibrational Resonance Therapy (VRT)
UV Wand, Recliner Chair, Ergonomic Backrest
Conditions: unopened, unused, original packaging, like-new condition. Customer pays return shipping via prepaid freight. 25% restocking fee deducted from refund. Prior authorization required.
Defective Products
Covered by the full manufacturer warranty (Lifetime residential for saunas, varies by product).
Contact Sauna Republic — we handle the warranty claim and arrange replacement.
No restocking fee on warranty claims.
Damaged Shipments
1. Do not refuse the delivery — accept the shipment.
2. Inspect immediately with the delivery driver present.
3. Document damage on the bill of lading — note exact damage, have driver sign.
4. Take photos of packaging and product damage.
5. Contact Sauna Republic within 24 hours — email photos to info@thesaunarepublic.com.
6. We file the freight claim and arrange a replacement at no cost to you.
Concealed damage (not visible until unboxing) must be reported within 15 calendar days of receipt with proof the carrier caused the damage.
Lumaflex
30-Day Return — No Restocking Fee
Applies to all Lumaflex Red Light Therapy Devices (Body Pro Kit, Essential, Essential Pro).
Full refund with no restocking fee.
Product can be opened and used, but must be in full working condition with all original components.
Customer arranges and pays return shipping.
30 days from delivery to initiate return.
Defective units are replaced at no cost under the 2-year manufacturer warranty.
HealthyLine
90-Day Trial — PEMF & Far Infrared Heating Mats and accessories.
90-Day Trial Return
Applies to all HealthyLine heating mats, wraps, bolsters, and covers.
Return must be initiated within 90 days of delivery.
Product may be opened and used, but must show only normal wear with minimal visible use. All accessories must be included.
Customer arranges and pays return shipping.
Refund processed to original payment method within 5–10 business days after the item is received and inspected.
Restocking Fee
No restocking fee for returns in normal condition within the 90-day window.
A restocking fee of 20–50% applies if the product is returned damaged, stained, or with an odor.
Exchanges
Exchanges are available within the 90-day window. If a different item is selected, you pay the price difference or receive a partial refund, as applicable.
Final Sale — Non-Returnable
Items marked "clearance" or "final sale."
Bedding items that have been used.
Defective Products
Contact Sauna Republic first — we coordinate the replacement with HealthyLine.
The defective unit must be received back before the replacement is issued.
If a product arrives damaged, defective, or non-working, replacement and shipping are covered at no cost. If damage is caused by improper use, the customer is responsible for the replacement and shipping.
Warranty
Most AC-powered mats and controllers carry a 5-Year Limited Warranty. Other products typically carry a 1-year warranty.
Warranty claims are filed directly with HealthyLine. Contact Sauna Republic if you need help getting started.
Dundalk Canadian Timber
All Sales Final — No Returns
All Dundalk products (saunas, cold plunges, accessories) are handcrafted to order in Ontario, Canada. Returns and refunds are not available. Full manufacturer warranty applies for defects.
Cancellation
Within 14 days of order — refund less payment processing fees, no cancellation fee.
After 14 days — $65 cancellation fee applies, plus payment processing fees.
Once production begins — cannot be cancelled (typically 2+ weeks after order).
Revive Plunge
30-Day Return — Unused & Uninstalled, 20% Restocking Fee
30-Day Return — Unused, 20% Restocking Fee
Applies to all Revive Plunge cold plunges, chillers, traditional saunas, and sauna & plunge combos.
Return must be initiated within 30 days of delivery. Prior authorization required; photos of the product and packaging may be requested before authorization.
Product must be unused, uninstalled, and in like-new, resalable condition, in its original packaging or packaging that provides equivalent protection.
Customer arranges and pays return shipping and is responsible for any damage during return transit. Returns received damaged or not in resalable condition may be refused, or repair costs deducted from the refund.
20% restocking fee and payment processing fees are deducted from the refund. Refund processed to original payment method within 10 business days after the returned product is received and inspected.
Final Sale — Non-Returnable
Used or installed products.
Custom or special-order products.
Replacement parts and accessories.
Consumables such as filters.
Cancellation
Before shipment — 5% cancellation fee applies, plus payment processing fees.
After shipment — orders cannot be cancelled; the return terms above apply.
Defective Products & Warranty
Covered by the Revive Plunge limited manufacturer warranty from the date of delivery: Luxury Plunge, 2 years; other cold plunge tubs and chillers, 1 year; saunas, 2 years on structural components and 1 year on electrical components. Accessories, filters, and consumables are not covered.
The warranty covers repair or replacement parts, which may be new or refurbished. Labor and contractor fees are not covered.
Claims require photos or video of the issue, a description of the problem, and completion of the manufacturer's troubleshooting steps.
Contact Sauna Republic — we coordinate the claim with Revive Plunge. No restocking fee on warranty claims.
Delivery & Damaged Shipments
Revive products ship by curbside freight. The freight carrier contacts you to schedule delivery, and moving the product from the curb to its final location is the customer's responsibility.
1. Inspect the crate and packaging with the delivery driver present, before signing the bill of lading.
2. Note any visible damage or missing items on the bill of lading. Signing without noting damage confirms the shipment arrived in acceptable condition.
3. Take photos of packaging and product damage.
4. Contact Sauna Republic within 24 hours — email photos to info@thesaunarepublic.com. We report the damage to Revive Plunge and the carrier and coordinate the claim on your behalf.
Concealed damage (not visible until unboxing) must be reported within 24 hours of delivery. Missed delivery appointments may incur redelivery fees. If an undamaged, correct shipment is refused, return freight, redelivery, and storage charges are the customer's responsibility, and the order is treated as a return.
Payment Processing Fees
Applies to all refunds and cancellations initiated by the customer.
Processing Fees Are Not Returned to Us
When you pay by card, our payment processor charges a fee at the time of purchase. Under their terms, that fee is not returned to us when an order is later refunded — the cost stands whether or not the sale completes.
For any return or cancellation initiated by the customer, the processing fee charged on the original transaction is therefore deducted from the refund. This is currently 2.9% of the order total plus $0.30. It is not a fee we retain — it is a cost already paid to the processor.
Where a brand-specific restocking fee also applies, both are deducted.
No Processing Fee Is Deducted When the Fault Is Ours
Products that arrive damaged or defective.
Warranty claims.
Orders we cancel, or errors on our part.
Orders we are unable to fulfil.
Paying by Bank Transfer
Bank transfer and ACH payments carry no processing fee, so nothing is deducted if the order is later refunded. If you would prefer to pay this way, tell us before checkout and we will send a bank transfer invoice instead.
Backorder Cancellation
Orders containing backordered items are subject to a 6% cancellation fee as we are charged by our payment processor when backorders are cancelled. All lead times are estimates and subject to change.
HSA/FSA Purchases
Our standard return policy applies to all HSA/FSA purchases. Products with brand-specific exceptions follow those policies. There is no IRS requirement that HSA/FSA purchases be final sale.
HSA/FSA refunds are processed back to your original HSA/FSA card within 3–10 business days. Truemed cannot redirect refunds to a different payment method.
HSA holders: Notify your custodian to treat the original purchase as a "mistaken distribution" under IRS Notice 2004-50. Returned funds are not subject to income tax or penalties.
FSA holders: The refund goes back to your FSA plan via the original card. If your plan year has ended, the use-it-or-lose-it rule may apply. FSA holders should be especially sure of their purchase before buying.
Processing fees: HSA/FSA payments are processed by card and carry the same non-refundable processing fee described above.
Damage Claims
If your order arrives damaged, we will resolve it as quickly as possible.
1. Inspect packaging for visible damage before signing.
2. Note damage on delivery receipt — write "damaged" and have the driver sign.
3. Take photos of packaging and product damage.
4. Email photos to info@thesaunarepublic.com with your order number within 24 hours.
5. We handle the claim and arrange replacement.
Clearlight products: Do not refuse delivery — accept, document, and report to us. We file the freight claim and arrange replacement. Concealed damage must be reported within 15 calendar days. See Clearlight policy for full details.
Lumaflex products: Email photos within 24 hours and we arrange a replacement under the manufacturer warranty.
HealthyLine products: Report any damage within 48 hours of delivery with photos. We coordinate the replacement with HealthyLine; if the product arrived damaged or defective, replacement and shipping are covered at no cost. See HealthyLine policy for full details.
Revive Plunge products: Inspect the shipment and note any damage on the bill of lading before signing. Concealed damage must be reported within 24 hours of delivery. We report the damage to Revive Plunge and the carrier and coordinate the claim. See Revive Plunge policy for full details.
How to Return
Follow the steps for your product's return policy.
Standard Return (Most Products)
1. Email info@thesaunarepublic.com with your order number within 30 days of delivery.
2. We send return instructions and shipping address within 24 hours.
3. Ship the product back — unused, in original packaging. Customer pays shipping.
4. Refund within 5–7 business days after item is received, less non-refundable payment processing fees.
Clearlight — Returnable Accessories & Devices
1. Email info@thesaunarepublic.com with your order number within 30 days of delivery.
2. We confirm eligibility and send return instructions within 24 hours.
3. Ship via prepaid freight — unopened, unused, original packaging, like-new condition.
4. Refund minus 25% restocking fee and payment processing fees, within 5–7 business days after inspection.
Applies to: Halo One device, Aroma One, Red Light Towers, VRT, UV Wand, Recliner Chair, Ergonomic Backrest. All other Clearlight products are final sale.
Lumaflex Devices
1. Email info@thesaunarepublic.com with your order number within 30 days of delivery.
2. We send return instructions and return address within 24 hours.
3. Ship the product — can be opened and used, must be in full working condition with all original components. Customer pays shipping.
4. Refund (no restocking fee, less payment processing fees) within 5–7 business days after receipt.
HealthyLine Heating Mats & Accessories
1. Email info@thesaunarepublic.com with your order number within 90 days of delivery.
2. We send return instructions and return address within 24 hours.
3. Ship the product — may be opened and used, must show only normal wear with all accessories included. Customer pays shipping.
4. Refund within 5–10 business days after the item is received and inspected, less payment processing fees. No restocking fee unless the item is returned damaged, stained, or with an odor (20–50%).
Warranty claims are filed directly with HealthyLine. Clearance, final-sale, and used bedding items are non-returnable.
Revive Plunge Cold Plunges & Saunas
1. Email info@thesaunarepublic.com with your order number within 30 days of delivery. Photos of the product and packaging may be requested.
2. We confirm eligibility with Revive Plunge and send return authorization and instructions.
3. Ship via freight — unused, uninstalled, in original or equivalent protective packaging. Customer arranges and pays return shipping and is responsible for damage in transit.
4. Refund minus 20% restocking fee and payment processing fees, within 10 business days after the returned product is received and inspected.
Used or installed products, custom or special-order products, replacement parts, accessories, and filters are non-returnable.
Fine Print
Standard return policy (30-day, unused) applies to all products unless a brand-specific exception is listed. Clearlight saunas, Cold Plunge, Curve Dome, PEMF Mat, consumables, and hygiene items are final sale. Returnable Clearlight accessories carry a 25% restocking fee. Lumaflex devices may be opened and used; no restocking fee. HealthyLine heating mats and accessories carry a 90-day trial (may be opened and used; no restocking fee unless returned damaged, stained, or with odor, in which case 20–50% applies); HealthyLine warranty claims are filed directly with the manufacturer. All Dundalk products are final sale. Revive Plunge products may be returned within 30 days if unused and uninstalled, subject to a 20% restocking fee; used or installed products, custom or special-order products, replacement parts, accessories, and filters are final sale. Revive Plunge orders cancelled before shipment carry a 5% cancellation fee and cannot be cancelled once shipped.
Payment processing fees charged on the original transaction (currently 2.9% plus $0.30) are not returned to us by our processor and are deducted from refunds on customer-initiated returns and cancellations. No processing fee is deducted where the product arrived damaged or defective, on warranty claims, or where we cancel or are unable to fulfil the order. Bank transfer and ACH payments carry no processing fee.
All returns require prior authorization. Unauthorized returns will not be accepted. Refunds processed to original payment method within 5–7 business days (HealthyLine returns within 5–10 business days after inspection; Revive Plunge returns within 10 business days after inspection). HSA/FSA refunds go back to the original HSA/FSA card within 3–10 business days.
Shop Pay Installment purchases are final sale — no returns or refunds. Backorder cancellations are subject to a 6% fee.
We may modify return terms. Purchases are honored under the terms in effect at time of purchase.
Questions About Returns?
(302) 273-0861 · info@thesaunarepublic.com
Monday – Sunday, 9 AM – 5 PM EST
For any policy omission or clarification, the individual manufacturer policy applies without exception. By placing an order with Sauna Republic, you consent to our shipping and return policies.
Last updated October 17, 2026 · © Sauna Republic. All rights reserved.
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