Frequently Asked Questions

What is this robe made of?

100% Turkish cotton, built in two layers — waffle weave on the outside, absorbent terry on the inside. No synthetic blend.

Why two different fabrics?

Because the two faces of a robe have different jobs. The inner surface is in contact with wet skin and needs pile — loops that grab water and hold it away from your body. The outer surface is in contact with air and needs the opposite: structure that maximises surface area so evaporation can happen. A single-fabric robe optimises one face and accepts whatever the other gives you.

What does the waffle grid actually do?

The raised grid creates a three-dimensional structure that traps air between the fabric and the room, and air movement is what dries cloth. Over a two-hour session with three or four transitions, that compounds: the robe releases moisture during each gap instead of accumulating it until it's saturated. By the last round you're putting on something noticeably closer to dry than a full terry robe would be.

Where is the terry?

On the inside face, and in two places you'll notice. The shawl collar is terry-lined, so the softer surface sits against your neck rather than the waffle grid. The sleeves roll back to reveal terry at the cuff — which matters, because wrists and forearms are the first thing to get wet when you're reaching for a ladle or towelling your face.

Is this the right robe if I'm only buying one?

Probably, yes. Our zero-twist Turkish Cotton Robe is plusher and warmer — better if your sauna is outdoors in a cold climate and rewarming is your priority. Our peshtemal robes are lighter and faster-drying — better for steam, hot climates, and travel. This sits between them and doesn't fall down in any particular condition. For a year-round indoor setup, that's worth more than being best at one thing.

Where does it not win?

Worth saying plainly. The waffle exterior is designed to move air, and moving air is the opposite of insulation. In an unheated garage or an outdoor cabin in deep winter, a full terry robe will keep you warmer through the cool-down. If that's your setup, buy the Turkish Cotton Robe instead.

How does it compare to the Hotel Kimono Waffle Robe?

That one is waffle all the way through with no terry lining — lighter, faster-drying, less absorbent, and less expensive. Choose this one if you want real terry absorbency against your skin. Choose the Kimono if you want the lightest waffle option and you're mostly in warm or humid conditions.

Can I wear it inside the sauna?

No. Never wear a robe inside a heated sauna room. Fabric traps heat against the skin and blocks the evaporative cooling your body depends on at high temperature — it drives core temperature up faster than it should and takes away your ability to feel how hot you actually are. The robe hangs outside on its sewn-in loop.

Can I wear it into a steam room?

No, same rule. Hang it outside and put it on during the cool-down.

What about the cold plunge?

Don't wear it in. You want the robe dry and waiting so it can pull water off you the moment you come out. A soaked robe going onto cold skin makes the rewarming phase worse, not better.

So when do I actually wear it?

Three moments. Walking out to the sauna, plunge, or steam room. Between rounds during the cool-down. And through the rewarming stretch after your last round. Off at the threshold, on the moment you exit.

Why does wearing a robe between rounds matter?

Because the cool-down is where a session succeeds or fails. Stand around in a wet towel and you drop temperature too fast and too unevenly — you get chilled instead of cooled, and the next round starts from a worse place. A dry robe pulls sweat off while letting heat leave at a controlled rate.

What sizes does it come in?

S/M and L/XL.

Which size should I order?

Size up if you're between. You want the robe to wrap and close quickly over wet skin, and you may be pulling it on over a swimsuit. For exact measurements before ordering, call us at (302) 273-0861.

What colours does it come in?

Grey and White.

Does it have pockets?

Yes, two side pockets — enough for a phone or a key on the walk out to an outdoor cabin.

Does it come with a belt?

Yes, a matching waist-tie belt that stays put through repeated on-and-off cycles.

Does it have a hanger loop?

Yes, sewn in. That matters more for sauna use than in a bathroom — a robe that hangs fully open dries properly between rounds, and a sewn-in loop means any hook works.

Does it have a hood?

No. Shawl collar, terry-lined, no hood.

How do I wash it?

Machine wash cold. Dry on low to medium heat. Do not bleach.

Why shouldn't I use fabric softener?

Because it damages both faces at once. Softener leaves a waxy residue that fills the terry loops doing the absorbing and clogs the recesses in the waffle grid doing the drying. On a robe built around two fabrics each doing a job, that's the fastest way to lose both. Skip it entirely.

Should I wash it before the first session?

Yes. A first wash removes manufacturing finish and opens up the terry loops, which measurably improves absorbency from day one.

Will the waffle texture flatten over time?

Not if you follow the care instructions. The waffle is woven into the fabric structure rather than pressed onto it, so it doesn't crush the way an applied finish would. High heat is what degrades it — wash cold, dry low to medium, and it holds its loft.

Will it shrink?

Natural cotton relaxes slightly across the first few wash cycles. Washing cold and drying low-to-medium keeps that minimal. Hot water and high heat are what cause real shrinkage.

How do I dry it between sessions?

Hang it fully open on the sewn-in loop with airflow on both sides — not folded over a bench or crumpled on a rail. Terry that dries folded stays damp in the creases and that's where odor starts. Never store a used robe inside the sauna cabin.

How often should I wash it with heavy sauna use?

More often than a bathroom robe — this one is absorbing sweat, not just shower water. Every few sessions is reasonable for regular use, and any hint of odor is the signal regardless of how many uses it's had.

How many should I own?

Two if you use your sauna more than twice a week, so you're never pulling on a damp one. For a couple, two minimum and four if you're both regular users.

Is it OEKO-TEX certified?

Yes — OEKO-TEX MADE IN GREEN, certificate M21LX5FX7 OETI. That's the broader of the two OEKO-TEX labels: testing against 1,000+ harmful substances plus verification of the production facilities themselves.

Why does certification matter for a sauna robe?

Because of when you're wearing it. Heat raises skin permeability, and this garment goes onto skin in exactly that state, repeatedly, for long stretches. A verified substance-tested textile matters more here than on something worn over dry skin.

Where is it made?

Turkey.

Can I add a monogram?

Yes, for an additional $15 per item. Enter your initials, lettering style and thread colour on the product page. We'll confirm the details with you by email and invoice the $15 before it goes to production. In a household where two people use the sauna and two robes hang on adjacent hooks, initials are the practical fix.

Does a monogram look good on waffle fabric?

It does — the raised grid gives the embroidery a textured ground to sit against, and the lettering reads clearly on it.

How long does monogramming add to delivery?

Personalization adds production time on top of standard shipping. Call us at (302) 273-0861 with your date and we'll confirm current turnaround before you commit.

Can I return a monogrammed robe?

Personalized items are made to order and are not returnable. Settle your size before adding a monogram — if you're unsure, order without personalization first.

Does it coordinate with your sauna towels?

Both colourways pair with matching Kassatex towel collections, so bench towels, bath sheets, and floor mats can sit in one palette. Call us and we'll confirm which lines match your chosen colour.

Do you supply spas, hotels, gyms, and bathhouses?

Regularly. We quote multi-unit orders and monogrammed sets carrying a property's mark. Call (302) 273-0861 or email customercare@thesaunarepublic.com with your quantity.

Is this robe HSA/FSA eligible?

No. HSA and FSA eligibility applies to qualifying wellness equipment such as saunas and cold plunges, not to apparel or textiles.

What's the return policy?

Non-personalized robes follow our standard return policy — unused and in original packaging. Monogrammed robes are final sale. Please review our return policy for full details.

How long does shipping take?

Robes ship via ground carrier and typically arrive within a few business days of leaving the warehouse. Monogrammed orders take longer. If you need it by a specific date, call us at (302) 273-0861 and we'll check lead times before you order.

Who do I call with questions?

We're available seven days a week at (302) 273-0861 or customercare@thesaunarepublic.com. Happy to talk through weave selection, sizing, monogramming, or building a full textile set for a sauna room or plunge area.

Need help choosing the right model for your space?

Talk to a Sauna Specialist

Kassatex Hotel Waffle-Terry Robe: Two Fabrics, Each Where It Belongs

Most robes pick a side. Terry absorbs beautifully and dries slowly. Waffle dries fast and absorbs less. This one refuses the choice — waffle weave on the outside, absorbent terry on the inside, so each fabric sits where it does the most good. Against your skin, terry pulls water off. On the outside, the waffle grid holds pockets of air and hands that moisture to the room. It's the least specialized robe we carry, and for most people that makes it the right one.

Why the Two Faces Have Different Jobs

Think about what a robe actually does between sauna rounds. The inner surface is in contact with wet skin and needs pile — loops that grab water and hold it away from your body. The outer surface is in contact with air and needs the opposite: structure that maximizes surface area so evaporation can happen. A single-fabric robe optimizes one face and accepts whatever the other gives you. Building it in two layers means neither side is a compromise.

The Waffle Grid Is Doing Real Work

Waffle weave isn't a texture applied for looks. The raised grid creates a three-dimensional structure that traps air between the fabric and the room, and air movement is what dries cloth. Over a two-hour session with three or four transitions, that difference compounds: the robe releases moisture during each gap instead of just accumulating it until it's saturated. By the last round you're putting on something noticeably closer to dry than a full terry robe would be.

Terry Where It Touches You

The shawl collar is lined in terry, so the softer face sits against your neck rather than the waffle grid. The sleeves roll back to reveal terry at the cuff — which matters, because your wrists and forearms are the first things to get wet when you're reaching for a ladle or toweling your face. The construction puts the absorbent surface exactly where the water is.

Off at the Threshold, On at the Exit

Never wear it inside the heat. Fabric traps heat against the skin and blocks the evaporative cooling your body relies on at high temperature — it drives core temperature up faster than it should and takes away your ability to feel how hot you actually are. Same rule in a steam room. The robe hangs outside on its sewn-in loop. You wear it walking out, between rounds, and through the rewarming stretch afterward.

If You're Only Buying One Robe

This is the one. Our zero-twist Turkish Cotton Robe is plusher and warmer — better if your sauna is outdoors in a cold climate and the rewarming phase is your priority. Our peshtemal robes are lighter and faster-drying — better for steam rooms, hot climates, and travel. This sits between them and doesn't fall down in any particular condition. For a year-round indoor setup, that's worth more than being best at one thing.

Where It Doesn't Win

Worth saying plainly. The waffle exterior is designed to move air, and moving air is the opposite of insulation. In an unheated garage or an outdoor cabin in deep winter, a full terry robe will keep you warmer through the cool-down. If that's your setup, buy the Turkish Cotton Robe instead.

Certified for Skin That's Wide Open

OEKO-TEX MADE IN GREEN, certificate M21LX5FX7 OETI — the broader of the two OEKO-TEX labels, covering testing against 1,000+ harmful substances plus verification of the production facilities themselves. Heat raises skin permeability, and this garment goes onto skin in exactly that state, repeatedly, for long stretches.

Make It Yours

Monogramming is available for $10. In a household where two people use the sauna and two robes hang on adjacent hooks, initials are the practical fix. Personalized pieces are made to order and can't be returned, so settle your size first.

Why Buy from Sauna Republic

Sauna Republic is an authorized Kassatex dealer — your purchase includes expert guidance from our specialists on weave selection, sizing, monogramming, and building a complete textile set for a sauna room or plunge area, shipping calculated at checkout, and financing options. We serve both homeowners and commercial clients — spas, hotels, bathhouses, fitness centers, and wellness studios receive dedicated project support with multi-unit pricing, bulk ordering, and custom monogramming with a property's mark. We're available 7 days a week at (302) 273-0861 or customercare@thesaunarepublic.com.

What's Included

In the Box

Kassatex Hotel Waffle-Terry Robe (1)
Matching waist-tie belt
Care and content label

Available Add-On

Monogram personalization (+$10) — added at checkout. Personalized items are final sale.

Features

Dual Construction

Waffle Weave Exterior — raised grid traps air and speeds evaporation
Absorbent Terry Interior — pile against your skin does the water pickup
100% Turkish Cotton — both faces, no synthetic blend
Faster Drying Than Full Terry — without giving up skin-side absorbency

Built for the Transition

Terry-Lined Shawl Collar — soft face against a damp neck, lays flat
Roll-Back Terry Cuffs — absorbent surface where forearms actually get wet
Two Side Pockets — phone or key on the walk out to an outdoor cabin
Waist-Tie Belt — stays put through repeated on-and-off cycles
Sewn-In Hanger Loop — dries fully open on any hook between rounds

Fit & Personalization

Two-Size Run — S/M and L/XL
Two Colorways — Grey and White
Monogramming Available — $10, added at checkout

Certification & Sourcing

OEKO-TEX MADE IN GREEN — certificate M21LX5FX7 OETI with facility and substance verification
Tested Against 1,000+ Substances — matters on heat-opened skin
Made in Turkey — woven in the region that defines cotton terry

Specifications

Fabric & Construction

Fiber Content: 100% Cotton
Exterior: Waffle weave
Interior: Terry
Collar: Shawl, terry-lined
Sleeves: Roll-back cuffs with terry lining
Closure: Waist-tie belt
Pockets: Two side pockets
Hanger Loop: Sewn in

Intended Use

Pre-session: walking to the sauna, plunge, or steam room
Between rounds: cool-down, absorption inside and release outside
Post-session: rewarming phase after heat or cold immersion
Best suited to: year-round indoor setups and sessions with multiple transitions
Not for use inside a heated sauna room, steam room, or cold plunge

Sizing

Available Sizes: S/M and L/XL

Colors & Personalization

Colorways: Grey / White
Monogramming: Available for $10 — personalized items are final sale

Care

Machine wash cold
Dry on low to medium heat
Do not bleach
Fabric softener not recommended — it degrades both the terry loops and the waffle structure
Hang fully open with airflow between sessions — never store damp inside a sauna cabin

Certifications

OEKO-TEX MADE IN GREEN: certificate #M21LX5FX7 OETI
Origin: Made in Turkey

Questions?

Our specialists are available 7 days a week to help with weave selection, sizing, monogramming, coordinating a full sauna textile set, or any other questions. Call us at (302) 273-0861, email customercare@thesaunarepublic.com, or live chat through our website. Monday–Sunday, 9am–5pm EST.

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FLEXIBLE PAYMENT OPTIONS

Financing Options for Every Budget

Split your purchase into easy monthly payments — with 0% APR available up to 12 months for qualified buyers. Check your rate in seconds, with no impact to your credit score.

All brands eligible for financing

How Shop Pay Installments Works

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*Payment options through Shop Pay Installments are subject to eligibility check and may not be available in all states. Actual terms may vary based on creditworthiness.

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Shop Pay Installment Purchases Are Final Sale

All purchases made using Shop Pay Installments are final sale and cannot be returned or refunded.

Please ensure you've selected the right product before completing your purchase. Our team is available at (302) 273-0861 to answer any questions before you buy.

Why Finance With Shop Pay?

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Pay with any debit or credit card for your installments.

Frequently Asked Questions

Which payment methods are accepted for installments?

For 0% APR plans — including bi-weekly payments and 0% monthly plans — both debit and credit cards are accepted. For interest-bearing monthly plans, only debit cards are accepted.

What payment terms are available?

Bi-weekly payments over 2 or 4 instalments at 0% APR, monthly payments over 6 or 12 months at 0% APR, and longer monthly terms up to 24 months at 6–36% APR. The options you're offered depend on your purchase amount and creditworthiness, and are shown at checkout.

Can international customers use Shop Pay Installments?

No — Shop Pay Installments is only available to customers with a U.S. billing address and U.S. mobile phone number.

What is the maximum order amount?

$30,000 USD including shipping, taxes, and discounts. For orders above that amount, call us at (302) 273-0861 and we'll walk you through the alternatives.

Are there late fees?

No late fees ever, even if you miss a payment.

What happens if I miss a payment?

No late fees. However, late or partial payments may affect your credit score or future eligibility with Affirm.

What is the return policy for Shop Pay purchases?

All Shop Pay Installment purchases are final sale and cannot be returned or refunded. Please ensure you've selected the right product before completing your purchase. Contact us at (302) 273-0861 with any questions before buying.

Rates from 0–36% APR. Payment options through Shop Pay Installments, provided by Affirm, are subject to an eligibility check and may not be available in all states. Options depend on purchase amount and a soft credit check may be conducted. No late fees. Estimated payment amount excludes taxes and shipping. Actual terms are based on your creditworthiness. See affirm.com/disclosures for details. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

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Questions about financing? (302) 273-0861

Shipping & Delivery

We offer free shipping to the continental United States on all saunas, cold plunges, heaters, wellness devices, and accessories — with no minimum. Robes and textiles ship free on orders over $100. Tracking is provided on every shipment.

Estimated Delivery Times

Clearlight Saunas & Cold Plunges

7–14 business days

Clearlight Accessories & Wellness Devices

5–10 business days

Clearlight Sauna Covers

Made to order: 12–14 weeks (thermal covers 2–6 weeks)

Dundalk LeisureCraft Saunas

8–12 weeks (handmade to order)

Saunas, Cold Plunges & Tubs (All Other Brands)

1–8 weeks

Lumaflex Red Light Therapy

5–10 business days

Robes & Textiles

3–4 days processing + 1–5 days ground

Everything Else

1–2 weeks

All delivery times are estimates and may extend due to carrier delays or unforeseen circumstances. Backordered items ship when available — we confirm your ETA at time of order. Tracking is emailed as soon as your order ships. Clearlight accessories ordered together with a sauna ship when the sauna ships, by parcel carrier, and may arrive on a different day. Sauna covers are made to order and ship separately, usually after the sauna.

Dundalk saunas are built to order

Changes requested 14 or more days after your order is placed, or within 7 days of the scheduled ship date, carry a $350 fee per change. To delay a scheduled ship date, tell us more than 7 days before it; later requests incur storage charges of $35 per day.

Robes & Textiles

Robes, towels, and bath textiles ship by parcel carrier rather than freight, and follow their own shipping terms.

Free FedEx Ground shipping on textile orders over $100

Orders of $100 or less are charged shipping calculated at checkout. This applies to robes and textiles only — saunas, cold plunges, heaters, and accessories always ship free to the continental United States with no minimum.

Shipping Speeds

Ground

Arrives in 1–5 business days

2 Day

Arrives in 3–4 business days

2 Day AM

Arrives in 2–3 business days

Overnight

Arrives in 1–2 business days

Processing & Restrictions

Ground processing — Please allow 3–4 business days for ground orders to be processed before they ship.

Order cut-off — Orders placed after 8:00 AM EST are processed the next business day.

Monogrammed items — Allow an additional 3–5 business days of processing time. This applies to expedited orders as well.

PO Boxes, APO & FPO — Textile orders cannot be shipped to PO Boxes or to APO/FPO military addresses. Please provide a street address at checkout.

Mixed orders — If your order includes a sauna, cold plunge, heater, or accessory, the whole order ships free regardless of the textile subtotal.

Textile orders ship separately from sauna and cold plunge shipments and may arrive on a different date, even when purchased together.

How Freight Delivery Works

Large items (saunas, cold plunges, hot tubs, and most floor-standing heaters and wood-burning stoves) ship via LTL freight. Smaller items (wall-mounted heaters, accessories, wellness devices, Lumaflex, red light towers, robes and textiles) ship via UPS, FedEx, or USPS.

1. We ship your order. Tracking is emailed to you with the estimated delivery timeline.

2. The carrier calls you. The freight company calls to schedule a delivery appointment with you from its available dates and time windows.

3. Curbside delivery. Delivery is to the curb via semi-truck with liftgate (when available). You'll need a plan to move it from the curb to its final location.

4. Sign and inspect. You must be present to sign. Inspect for damage before signing — note any issues on the delivery receipt.

Unloading Your Sauna

Unless inside delivery has been arranged in advance, the driver delivers to the curb only. You are responsible for moving the product to its final location. Have equipment and help arranged before delivery day.

Rent a forklift — Most common choice. Requires forklift extensions. ~$150–300/day.

Hire a tilt tow truck — Flatbed tow with tilt/slide functionality. ~$200–400.

Hire a rigging/moving crew — Professional movers with equipment. Get quotes in advance.

Tilt tow delivery (Dundalk only) — An alternative for sites where a forklift can't be used. Request it when you place your order; contact us for current pricing.

Inside delivery (Clearlight only) — Delivery into your garage, backyard, or a room of your choice, for an additional fee. It must be arranged before the sauna ships, and we'll ask for photos of the delivery path. The boxes are placed, not unpacked or assembled. Requests made after shipment cost more and depend on the carrier.

Clearlight saunas ship in flat panels, not pre-assembled crates. Most can be carried inside by two people without heavy equipment. Dundalk saunas ship in crates longer than 92" weighing 800–1,800 lbs. Liftgate service is not available for these shipments, and most require a forklift with fork extensions to unload.

Damage Claims

If your order arrives damaged, we'll get you a replacement as quickly as possible.

1. Inspect packaging for visible damage before signing.

2. Note damage on the delivery receipt, describing exactly what you see (for example, "crate corner crushed" or "panel scratched"), and have the driver sign. If the packaging is damaged but you can't inspect the contents, write "possible concealed damage" before signing.

3. Do not refuse the delivery unless we ask you to.

4. Take photos of packaging and product damage.

5. Email photos to info@thesaunarepublic.com with your order number within 24 hours.

6. We file the claim and ship your replacement.

Damage must be reported within 24 hours of delivery with photos. Claims filed after 24 hours may not be eligible for a free replacement. Always note visible damage on the delivery receipt — even if it seems minor.

Carriers & Address Info

We reserve the right to select the carrier for all shipments.

Small items (wall-mounted heaters, accessories, wellness devices, red light towers) — UPS or FedEx

Robes & textiles — FedEx Ground. Street addresses only, no PO Boxes or APO/FPO.

Large items (saunas, cold plunges, hot tubs, and most floor-standing heaters and wood-burning stoves) — LTL freight carriers

Lumaflex devices — UPS, FedEx, or USPS

Once large items ship, the delivery address cannot be changed, and the delivery appointment is arranged directly between you and the carrier. If an item is returned due to an incorrect address, you're responsible for shipping costs both ways. If freight delivery fails because the carrier couldn't access your property, it's treated as a return per our return policy.

Remote Areas & Special Locations

Alaska, Hawaii & Puerto Rico — Contact Us Before Purchase

Free shipping does not apply to these locations (except Lumaflex — ships free nationwide). Contact us for a custom shipping quote before ordering. Orders placed without prior approval may be cancelled.

APO/FPO addresses: We ship most items to military addresses, subject to USPS restrictions. Additional fees may apply. Robes and textiles cannot be shipped to APO/FPO or PO Box addresses.

Remote/hard-to-reach areas: Additional fees may apply. We'll contact you before shipping if your location requires special arrangements.

Shipping Questions?

(302) 273-0861 · info@thesaunarepublic.com

Monday – Sunday, 9 AM – 5 PM ET

For any policy omission or clarification, the individual manufacturer policy applies without exception. By placing an order with Sauna Republic, you consent to our shipping and return policies.

Returns & Refunds

Shop Pay Installments — All Sales Final

Purchases made with Shop Pay Installments financing cannot be returned or refunded regardless of product type. Contact us at (302) 273-0861 before purchasing if you have questions.

Standard Return Policy

Applies to all products unless a brand-specific exception is listed below.

30-Day Return — Unused Items

Item must be unused and in original packaging.

Return must be initiated within 30 days of delivery.

Customer arranges and pays return shipping.

All returns require prior authorization from Sauna Republic.

Refund processed to original payment method within 5–7 business days.

Non-refundable payment processing fees are deducted — see Payment Processing Fees.

Brand-Specific Exceptions

If your product is from one of these brands, the brand policy applies instead of the standard policy.

Clearlight Infrared

Clearlight products follow a split return policy based on product type.

All Sales Final — No Returns

All Clearlight infrared saunas (Sanctuary, Premier, and Outdoor models)

Clearlight Cold Plunge

Clearlight Curve Dome Sauna & Amethyst PEMF Mat

Halo One consumables (saline refills, cleaning capsules)

Halo One Breathe Easy Face Mask (personal hygiene item)

30-Day Return — Unused, 25% Restocking Fee

Halo One Salt Therapy Halogenerator

Aroma One Aromatherapy Diffuser

Red Light Therapy Towers (CORE, Full Body, Personal)

Vibrational Resonance Therapy (VRT)

UV Wand, Recliner Chair, Ergonomic Backrest

Conditions: unopened, unused, original packaging, like-new condition. Customer pays return shipping via prepaid freight. 25% restocking fee deducted from refund. Prior authorization required.

Defective Products

Covered by the full manufacturer warranty (Lifetime residential for saunas, varies by product).

Contact Sauna Republic — we handle the warranty claim and arrange replacement.

No restocking fee on warranty claims.

Damaged Shipments

1. Do not refuse the delivery — accept the shipment.

2. Inspect immediately with the delivery driver present.

3. Document damage on the bill of lading — note exact damage, have driver sign.

4. Take photos of packaging and product damage.

5. Contact Sauna Republic within 24 hours — email photos to info@thesaunarepublic.com.

6. We file the freight claim and arrange a replacement at no cost to you.

Concealed damage (not visible until unboxing) must be reported within 15 calendar days of receipt with proof the carrier caused the damage.

Lumaflex

30-Day Return — No Restocking Fee

Applies to all Lumaflex Red Light Therapy Devices (Body Pro Kit, Essential, Essential Pro).

Full refund with no restocking fee.

Product can be opened and used, but must be in full working condition with all original components.

Customer arranges and pays return shipping.

30 days from delivery to initiate return.

Defective units are replaced at no cost under the 2-year manufacturer warranty.

HealthyLine

90-Day Trial — PEMF & Far Infrared Heating Mats and accessories.

90-Day Trial Return

Applies to all HealthyLine heating mats, wraps, bolsters, and covers.

Return must be initiated within 90 days of delivery.

Product may be opened and used, but must show only normal wear with minimal visible use. All accessories must be included.

Customer arranges and pays return shipping.

Refund processed to original payment method within 5–10 business days after the item is received and inspected.

Restocking Fee

No restocking fee for returns in normal condition within the 90-day window.

A restocking fee of 20–50% applies if the product is returned damaged, stained, or with an odor.

Exchanges

Exchanges are available within the 90-day window. If a different item is selected, you pay the price difference or receive a partial refund, as applicable.

Final Sale — Non-Returnable

Items marked "clearance" or "final sale."

Bedding items that have been used.

Defective Products

Contact Sauna Republic first — we coordinate the replacement with HealthyLine.

The defective unit must be received back before the replacement is issued.

If a product arrives damaged, defective, or non-working, replacement and shipping are covered at no cost. If damage is caused by improper use, the customer is responsible for the replacement and shipping.

Warranty

Most AC-powered mats and controllers carry a 5-Year Limited Warranty. Other products typically carry a 1-year warranty.

Warranty claims are filed directly with HealthyLine. Contact Sauna Republic if you need help getting started.

Dundalk Canadian Timber

All Sales Final — No Returns

All Dundalk products (saunas, cold plunges, accessories) are handcrafted to order in Ontario, Canada. Returns and refunds are not available. Full manufacturer warranty applies for defects.

Cancellation

Within 14 days of order — refund less payment processing fees, no cancellation fee.

After 14 days — $65 cancellation fee applies, plus payment processing fees.

Once production begins — cannot be cancelled (typically 2+ weeks after order).

Revive Plunge

30-Day Return — Unused & Uninstalled, 20% Restocking Fee

30-Day Return — Unused, 20% Restocking Fee

Applies to all Revive Plunge cold plunges, chillers, traditional saunas, and sauna & plunge combos.

Return must be initiated within 30 days of delivery. Prior authorization required; photos of the product and packaging may be requested before authorization.

Product must be unused, uninstalled, and in like-new, resalable condition, in its original packaging or packaging that provides equivalent protection.

Customer arranges and pays return shipping and is responsible for any damage during return transit. Returns received damaged or not in resalable condition may be refused, or repair costs deducted from the refund.

20% restocking fee and payment processing fees are deducted from the refund. Refund processed to original payment method within 10 business days after the returned product is received and inspected.

Final Sale — Non-Returnable

Used or installed products.

Custom or special-order products.

Replacement parts and accessories.

Consumables such as filters.

Cancellation

Before shipment — 5% cancellation fee applies, plus payment processing fees.

After shipment — orders cannot be cancelled; the return terms above apply.

Defective Products & Warranty

Covered by the Revive Plunge limited manufacturer warranty from the date of delivery: Luxury Plunge, 2 years; other cold plunge tubs and chillers, 1 year; saunas, 2 years on structural components and 1 year on electrical components. Accessories, filters, and consumables are not covered.

The warranty covers repair or replacement parts, which may be new or refurbished. Labor and contractor fees are not covered.

Claims require photos or video of the issue, a description of the problem, and completion of the manufacturer's troubleshooting steps.

Contact Sauna Republic — we coordinate the claim with Revive Plunge. No restocking fee on warranty claims.

Delivery & Damaged Shipments

Revive products ship by curbside freight. The freight carrier contacts you to schedule delivery, and moving the product from the curb to its final location is the customer's responsibility.

1. Inspect the crate and packaging with the delivery driver present, before signing the bill of lading.

2. Note any visible damage or missing items on the bill of lading. Signing without noting damage confirms the shipment arrived in acceptable condition.

3. Take photos of packaging and product damage.

4. Contact Sauna Republic within 24 hours — email photos to info@thesaunarepublic.com. We report the damage to Revive Plunge and the carrier and coordinate the claim on your behalf.

Concealed damage (not visible until unboxing) must be reported within 24 hours of delivery. Missed delivery appointments may incur redelivery fees. If an undamaged, correct shipment is refused, return freight, redelivery, and storage charges are the customer's responsibility, and the order is treated as a return.

Payment Processing Fees

Applies to all refunds and cancellations initiated by the customer.

Processing Fees Are Not Returned to Us

When you pay by card, our payment processor charges a fee at the time of purchase. Under their terms, that fee is not returned to us when an order is later refunded — the cost stands whether or not the sale completes.

For any return or cancellation initiated by the customer, the processing fee charged on the original transaction is therefore deducted from the refund. This is currently 2.9% of the order total plus $0.30. It is not a fee we retain — it is a cost already paid to the processor.

Where a brand-specific restocking fee also applies, both are deducted.

No Processing Fee Is Deducted When the Fault Is Ours

Products that arrive damaged or defective.

Warranty claims.

Orders we cancel, or errors on our part.

Orders we are unable to fulfil.

Paying by Bank Transfer

Bank transfer and ACH payments carry no processing fee, so nothing is deducted if the order is later refunded. If you would prefer to pay this way, tell us before checkout and we will send a bank transfer invoice instead.

Backorder Cancellation

Orders containing backordered items are subject to a 6% cancellation fee as we are charged by our payment processor when backorders are cancelled. All lead times are estimates and subject to change.

HSA/FSA Purchases

Our standard return policy applies to all HSA/FSA purchases. Products with brand-specific exceptions follow those policies. There is no IRS requirement that HSA/FSA purchases be final sale.

HSA/FSA refunds are processed back to your original HSA/FSA card within 3–10 business days. Truemed cannot redirect refunds to a different payment method.

HSA holders: Notify your custodian to treat the original purchase as a "mistaken distribution" under IRS Notice 2004-50. Returned funds are not subject to income tax or penalties.

FSA holders: The refund goes back to your FSA plan via the original card. If your plan year has ended, the use-it-or-lose-it rule may apply. FSA holders should be especially sure of their purchase before buying.

Processing fees: HSA/FSA payments are processed by card and carry the same non-refundable processing fee described above.

Damage Claims

If your order arrives damaged, we will resolve it as quickly as possible.

1. Inspect packaging for visible damage before signing.

2. Note damage on delivery receipt — write "damaged" and have the driver sign.

3. Take photos of packaging and product damage.

4. Email photos to info@thesaunarepublic.com with your order number within 24 hours.

5. We handle the claim and arrange replacement.

Clearlight products: Do not refuse delivery — accept, document, and report to us. We file the freight claim and arrange replacement. Concealed damage must be reported within 15 calendar days. See Clearlight policy for full details.

Lumaflex products: Email photos within 24 hours and we arrange a replacement under the manufacturer warranty.

HealthyLine products: Report any damage within 48 hours of delivery with photos. We coordinate the replacement with HealthyLine; if the product arrived damaged or defective, replacement and shipping are covered at no cost. See HealthyLine policy for full details.

Revive Plunge products: Inspect the shipment and note any damage on the bill of lading before signing. Concealed damage must be reported within 24 hours of delivery. We report the damage to Revive Plunge and the carrier and coordinate the claim. See Revive Plunge policy for full details.

How to Return

Follow the steps for your product's return policy.

Standard Return (Most Products)

1. Email info@thesaunarepublic.com with your order number within 30 days of delivery.

2. We send return instructions and shipping address within 24 hours.

3. Ship the product back — unused, in original packaging. Customer pays shipping.

4. Refund within 5–7 business days after item is received, less non-refundable payment processing fees.

Clearlight — Returnable Accessories & Devices

1. Email info@thesaunarepublic.com with your order number within 30 days of delivery.

2. We confirm eligibility and send return instructions within 24 hours.

3. Ship via prepaid freight — unopened, unused, original packaging, like-new condition.

4. Refund minus 25% restocking fee and payment processing fees, within 5–7 business days after inspection.

Applies to: Halo One device, Aroma One, Red Light Towers, VRT, UV Wand, Recliner Chair, Ergonomic Backrest. All other Clearlight products are final sale.

Lumaflex Devices

1. Email info@thesaunarepublic.com with your order number within 30 days of delivery.

2. We send return instructions and return address within 24 hours.

3. Ship the product — can be opened and used, must be in full working condition with all original components. Customer pays shipping.

4. Refund (no restocking fee, less payment processing fees) within 5–7 business days after receipt.

HealthyLine Heating Mats & Accessories

1. Email info@thesaunarepublic.com with your order number within 90 days of delivery.

2. We send return instructions and return address within 24 hours.

3. Ship the product — may be opened and used, must show only normal wear with all accessories included. Customer pays shipping.

4. Refund within 5–10 business days after the item is received and inspected, less payment processing fees. No restocking fee unless the item is returned damaged, stained, or with an odor (20–50%).

Warranty claims are filed directly with HealthyLine. Clearance, final-sale, and used bedding items are non-returnable.

Revive Plunge Cold Plunges & Saunas

1. Email info@thesaunarepublic.com with your order number within 30 days of delivery. Photos of the product and packaging may be requested.

2. We confirm eligibility with Revive Plunge and send return authorization and instructions.

3. Ship via freight — unused, uninstalled, in original or equivalent protective packaging. Customer arranges and pays return shipping and is responsible for damage in transit.

4. Refund minus 20% restocking fee and payment processing fees, within 10 business days after the returned product is received and inspected.

Used or installed products, custom or special-order products, replacement parts, accessories, and filters are non-returnable.

Fine Print

Standard return policy (30-day, unused) applies to all products unless a brand-specific exception is listed. Clearlight saunas, Cold Plunge, Curve Dome, PEMF Mat, consumables, and hygiene items are final sale. Returnable Clearlight accessories carry a 25% restocking fee. Lumaflex devices may be opened and used; no restocking fee. HealthyLine heating mats and accessories carry a 90-day trial (may be opened and used; no restocking fee unless returned damaged, stained, or with odor, in which case 20–50% applies); HealthyLine warranty claims are filed directly with the manufacturer. All Dundalk products are final sale. Revive Plunge products may be returned within 30 days if unused and uninstalled, subject to a 20% restocking fee; used or installed products, custom or special-order products, replacement parts, accessories, and filters are final sale. Revive Plunge orders cancelled before shipment carry a 5% cancellation fee and cannot be cancelled once shipped.

Payment processing fees charged on the original transaction (currently 2.9% plus $0.30) are not returned to us by our processor and are deducted from refunds on customer-initiated returns and cancellations. No processing fee is deducted where the product arrived damaged or defective, on warranty claims, or where we cancel or are unable to fulfil the order. Bank transfer and ACH payments carry no processing fee.

All returns require prior authorization. Unauthorized returns will not be accepted. Refunds processed to original payment method within 5–7 business days (HealthyLine returns within 5–10 business days after inspection; Revive Plunge returns within 10 business days after inspection). HSA/FSA refunds go back to the original HSA/FSA card within 3–10 business days.

Shop Pay Installment purchases are final sale — no returns or refunds. Backorder cancellations are subject to a 6% fee.

We may modify return terms. Purchases are honored under the terms in effect at time of purchase.

Questions About Returns?

(302) 273-0861 · info@thesaunarepublic.com

Monday – Sunday, 9 AM – 5 PM EST

For any policy omission or clarification, the individual manufacturer policy applies without exception. By placing an order with Sauna Republic, you consent to our shipping and return policies.

Resources

Features

Dual Construction

Waffle Weave Exterior — raised grid traps air and speeds evaporation
Absorbent Terry Interior — pile against your skin does the water pickup
100% Turkish Cotton — both faces, no synthetic blend
Faster Drying Than Full Terry — without giving up skin-side absorbency

Built for the Transition

Terry-Lined Shawl Collar — soft face against a damp neck, lays flat
Roll-Back Terry Cuffs — absorbent surface where forearms actually get wet
Two Side Pockets — phone or key on the walk out to an outdoor cabin
Waist-Tie Belt — stays put through repeated on-and-off cycles
Sewn-In Hanger Loop — dries fully open on any hook between rounds

Fit & Personalization

Two-Size Run — S/M and L/XL
Two Colorways — Grey and White
Monogramming Available — $15, specified on this page and invoiced before production

Certification & Sourcing

OEKO-TEX MADE IN GREEN — certificate M21LX5FX7 OETI, facility and substance verified
Tested Against 1,000+ Substances — matters on heat-opened skin
Made in Turkey — woven in the region that defines cotton terry

What's Included?

In the Box

Kassatex Hotel Waffle-Terry Robe (1)
Matching waist-tie belt
Care and content label

Available Add-On

Monogram personalization (+$15) — initials, lettering style, and thread color entered on this page; invoiced before production, final sale

Specifications

Fabric & Construction

Fiber Content: 100% Cotton
Exterior: Waffle weave
Interior: Terry
Collar: Shawl, terry-lined
Sleeves: Roll-back cuffs with terry lining
Closure: Waist-tie belt
Pockets: Two side pockets
Hanger Loop: Sewn in

Intended Use

Pre-session: walking to the sauna, plunge, or steam room
Between rounds: cool-down, absorption inside and release outside
Post-session: rewarming phase after heat or cold immersion
Best suited to: year-round indoor setups, sessions with multiple transitions
Not for use inside a heated sauna room, steam room, or cold plunge

Sizing

Available Sizes: S/M, L/XL

Colors & Personalization

Colorways: Grey, White
Monogramming: Available (+$15) — initials, lettering style, and thread color selected on this page; invoiced before production. Personalized items are final sale

Care

Machine wash cold
Dry on low to medium heat
Do not bleach
Fabric softener not recommended — degrades both the terry loops and the waffle structure
Hang fully open with airflow between sessions — never store damp inside a sauna cabin

Certifications

OEKO-TEX MADE IN GREEN: certificate #M21LX5FX7 OETI
Origin: Made in Turkey

Description

Kassatex Hotel Waffle-Terry Robe: Two Fabrics, Each Where It Belongs

Most robes pick a side. Terry absorbs beautifully and dries slowly. Waffle dries fast and absorbs less. This one refuses the choice — waffle weave on the outside, absorbent terry on the inside, so each fabric sits where it does the most good. Against your skin, terry pulls water off. On the outside, the waffle grid holds pockets of air and hands that moisture to the room. It's the least specialized robe we carry, and for most people that makes it the right one.

Why the Two Faces Have Different Jobs

Think about what a robe actually does between sauna rounds. The inner surface is in contact with wet skin and needs pile — loops that grab water and hold it away from your body. The outer surface is in contact with air and needs the opposite: structure that maximizes surface area so evaporation can happen. A single-fabric robe optimizes one face and accepts whatever the other gives you. Building it in two layers means neither side is a compromise.

The Waffle Grid Is Doing Real Work

Waffle weave isn't a texture applied for looks. The raised grid creates a three-dimensional structure that traps air between the fabric and the room, and air movement is what dries cloth. Over a two-hour session with three or four transitions, that difference compounds: the robe releases moisture during each gap instead of just accumulating it until it's saturated. By the last round you're putting on something noticeably closer to dry than a full terry robe would be.

Terry Where It Touches You

The shawl collar is lined in terry, so the softer face sits against your neck rather than the waffle grid. The sleeves roll back to reveal terry at the cuff — which matters, because your wrists and forearms are the first things to get wet when you're reaching for a ladle or toweling your face. The construction puts the absorbent surface exactly where the water is.

Off at the Threshold, On at the Exit

Never wear it inside the heat. Fabric traps heat against the skin and blocks the evaporative cooling your body relies on at high temperature — it drives core temperature up faster than it should and takes away your ability to feel how hot you actually are. Same rule in a steam room. The robe hangs outside on its sewn-in loop. You wear it walking out, between rounds, and through the rewarming stretch afterward.

If You're Only Buying One Robe

This is the one. Our zero-twist Turkish Cotton Robe is plusher and warmer — better if your sauna is outdoors in a cold climate and the rewarming phase is your priority. Our peshtemal robes are lighter and faster-drying — better for steam rooms, hot climates, and travel. This sits between them and doesn't fall down in any particular condition. For a year-round indoor setup, that's worth more than being best at one thing.

Where It Doesn't Win

Worth saying plainly. The waffle exterior is designed to move air, and moving air is the opposite of insulation. In an unheated garage or an outdoor cabin in deep winter, a full terry robe will keep you warmer through the cool-down. If that's your setup, buy the Turkish Cotton Robe instead.

Certified for Skin That's Wide Open

OEKO-TEX MADE IN GREEN, certificate M21LX5FX7 OETI — the broader of the two OEKO-TEX labels, covering testing against 1,000+ harmful substances plus verification of the production facilities themselves. Heat raises skin permeability, and this garment goes onto skin in exactly that state, repeatedly, for long stretches.

Make It Yours

Monogramming is available for $15. You choose the initials, lettering style, and thread color right on this page, and we invoice the $15 separately before production begins. In a household where two people use the sauna and two robes hang on adjacent hooks, initials are the practical fix. Personalized pieces are made to order and can't be returned, so settle your size first.

Why Buy from Sauna Republic

Sauna Republic is an authorized Kassatex dealer — your purchase includes expert guidance from our specialists on weave selection, sizing, monogramming, and building a complete textile set for a sauna room or plunge area, shipping calculated at checkout, and financing options. We serve both homeowners and commercial clients — spas, hotels, bathhouses, fitness centers, and wellness studios receive dedicated project support with multi-unit pricing, bulk ordering, and custom monogramming with a property's mark. We're available 7 days a week at (302) 273-0861 or customercare@thesaunarepublic.com.