⚠️ IMPORTANT: Shop Pay Installments — Final Sale
All purchases made using Shop Pay Installments financing are final sale and cannot be returned or refunded, regardless of product type.
This applies even to products that would otherwise qualify for our 100% Money-Back Guarantee or Lumaflex 30-Day Return Policy. Please contact us at (888) 833-2305 with any questions before purchasing.
HSA/FSA Purchases — Return Policy
Our standard return policy applies to all HSA/FSA purchases.
HSA/FSA orders follow the same guarantee tier as the product — whether that's our 100% Money-Back Guarantee, Lumaflex 30-Day Return, or Standard Return Policy. There is no IRS requirement that HSA/FSA purchases be final sale.
How HSA/FSA refunds work: Refunds are processed back to your original HSA/FSA card within 3–10 business days. Truemed cannot redirect refunds to a different payment method.
HSA holders: Once the refund posts, you can notify your HSA custodian to treat the original purchase as a "mistaken distribution" under IRS Notice 2004-50. Returned funds are not subject to income tax or penalties.
FSA holders: The refund goes back to your FSA plan via the original card. If your plan year has ended, the use-it-or-lose-it rule may apply — returned funds could be forfeited to the employer plan. FSA holders should be especially sure of their purchase before buying.
Questions about HSA/FSA returns? (888) 833-2305 or info@thesaunarepublic.com. Learn more on our HSA/FSA page.
Guarantee Tiers by Product
All payment methods including HSA/FSA. Shop Pay Installments are always final sale.
TIER 1 100% Money-Back Guarantee + $200 Bonus
Applies to: SaunaLife Saunas & Cold Plunges, Finnmark Saunas
✓ Full refund of purchase price
✓ $200 bonus for your trouble
✓ We schedule AND pay for freight pickup
✓ 60 days from delivery to decide
✓ No conditions — used, assembled, doesn't matter. Any reason works.
⚠️ Exception: Not available for Shop Pay Installment purchases (final sale).
LUMAFLEX 30-Day Return Policy — No Restocking Fee
Applies to: All Lumaflex Red Light Therapy Devices (Body Pro Kit, Essential, Essential Pro)
✓ Full refund — no restocking fee
✓ Product can be opened and used, but must be in full working condition with all original components
✓ Customer arranges and pays return shipping
✓ 30 days from delivery to initiate return
✓ Return address provided upon return authorization
⚠️ Exception: Not available for Shop Pay Installment purchases (final sale). Defective units are replaced at no cost under the 2-year manufacturer warranty.
TIER 2 Standard Return Policy
Applies to: Haljas Houses, Iglucraft, Auroom, Kohler Saunas & Ice Baths, Heaters, Stoves & Accessories
✓ Full refund minus 25% restocking fee
✓ Customer arranges and pays return shipping
✓ Item must be unused, in original packaging
✓ 30 days from delivery to initiate return
⚠️ Exception: Not available for Shop Pay Installment purchases (final sale).
TIER 3 Final Sale — No Returns
Applies to:
• ALL Dundalk Canadian Timber Products (Saunas, Cold Plunges, Accessories) — handcrafted to order
• ALL Shop Pay Installment purchases (any product) — financing terms
✓ Full manufacturer warranty coverage
✓ Defect replacements at no cost
✓ Lifetime support from our team
How to Return
Saunas & Cold Plunges (100% Guarantee + $200 Bonus)
1. Contact us — Email info@thesaunarepublic.com with your order number
2. Get authorization — We send return instructions within 24 hours
3. We handle everything — We schedule AND pay for freight pickup
4. Refund + bonus processed — Full refund + $200 within 5-7 business days
Note: Not available for Shop Pay Installment purchases. HSA/FSA refunds are processed back to the original HSA/FSA card.
Lumaflex Red Light Therapy Devices (30-Day, No Restocking Fee)
1. Contact us — Email info@thesaunarepublic.com with your order number within 30 days of delivery
2. Get authorization — We send return instructions and the return address within 24 hours
3. Ship the product — Customer arranges and pays for return shipping. Product must be in full working condition with all original components and packaging
4. Refund processed — Full refund (no restocking fee) within 5-7 business days after product is received
Note: Not available for Shop Pay Installment purchases. Defective units are handled separately under the 2-year manufacturer warranty — contact us and we will arrange a replacement at no cost.
Haljas Houses, Iglucraft, Auroom, Kohler, Heaters & Accessories (Standard Policy)
1. Contact us — Email info@thesaunarepublic.com with order number
2. Get authorization — We send return instructions and shipping address
3. Ship the product — Customer arranges and pays for return shipping
4. Refund processed — Refund minus 25% restocking fee within 5-7 business days
Note: Not available for Shop Pay Installment purchases. HSA/FSA refunds are processed back to the original HSA/FSA card.
Dundalk Canadian Timber — Final Sale Policy
🚨 ALL DUNDALK PRODUCTS ARE FINAL SALE
This includes saunas, cold plunges, and all Dundalk accessories. Each item is handcrafted to order in Ontario, Canada. Because products are custom-built specifically for you, returns and refunds are not available. Full manufacturer warranty applies for any defects.
Cancellation Policy:
• Within 14 days of order: Full refund, no fee
• After 14 days: $65 cancellation fee applies
• Once production begins: Cannot be cancelled (typically 2+ weeks after order)
What IS Covered Under Warranty:
✓ Manufacturing defects
✓ Missing or damaged components on arrival
✓ Structural issues covered by manufacturer warranty
Fine Print
• 100% guarantee + $200 bonus: 60-day window, no conditions — use it, assemble it, try it. One claim per customer.
• Free return shipping applies to 100% guarantee products only, continental US
• Lumaflex returns: 30-day window, no restocking fee, product can be opened and used but must be in full working condition with all original components. Customer pays return shipping. Defective units replaced at no cost under 2-year manufacturer warranty.
• Standard returns (Haljas Houses, Iglucraft, Auroom, Kohler saunas/ice baths, heaters/accessories): Must be unused, in original packaging, 30-day window
• Refunds processed to original payment method within 5-7 business days
• ALL Dundalk products are final sale — no returns or refunds (custom-built to order)
• HSA/FSA purchases: Same return policy applies as standard payment methods. Refunds are processed back to the original HSA/FSA card within 3–10 business days. See HSA/FSA Returns section for details on mistaken distributions and FSA timing.
• Shop Pay Installment purchases are final sale — no returns or refunds
• We may modify guarantee terms; purchases honored under terms at time of purchase
Legal Disclaimer: For any policy omission or clarification, the individual manufacturer policy will apply without exception. By placing an order with Sauna Republic, you consent to our shipping and return policies.
BY PURCHASING, YOU AGREE TO THESE TERMS.
Last Updated: February 24, 2026 · © Sauna Republic. All rights reserved.