If your product is from one of these brands, the brand policy applies instead of the standard policy.
Clearlight Infrared
Clearlight products follow a split return policy based on product type.
All Sales Final — No Returns
All Clearlight infrared saunas (Sanctuary, Premier, and Outdoor models)
Clearlight Cold Plunge
Clearlight Curve Dome Sauna & Amethyst PEMF Mat
Halo One consumables (saline refills, cleaning capsules)
Halo One Breathe Easy Face Mask (personal hygiene item)
30-Day Return — Unused, 25% Restocking Fee
Halo One Salt Therapy Halogenerator
Aroma One Aromatherapy Diffuser
Red Light Therapy Towers (CORE, Full Body, Personal)
Vibrational Resonance Therapy (VRT)
UV Wand, Recliner Chair, Ergonomic Backrest
Conditions: unopened, unused, original packaging, like-new condition. Customer pays return shipping via prepaid freight. 25% restocking fee deducted from refund. Prior authorization required.
Defective Products
Covered by the full manufacturer warranty (Lifetime residential for saunas, varies by product).
Contact Sauna Republic — we handle the warranty claim and arrange replacement.
No restocking fee on warranty claims.
Damaged Shipments
1. Do not refuse the delivery — accept the shipment.
2. Inspect immediately with the delivery driver present.
3. Document damage on the bill of lading — note exact damage, have driver sign.
4. Take photos of packaging and product damage.
5. Contact Sauna Republic within 24 hours — email photos to info@thesaunarepublic.com.
6. We file the freight claim and arrange a replacement at no cost to you.
Concealed damage (not visible until unboxing) must be reported within 15 calendar days of receipt with proof the carrier caused the damage.
Lumaflex
30-Day Return — No Restocking Fee
Applies to all Lumaflex Red Light Therapy Devices (Body Pro Kit, Essential, Essential Pro).
Full refund with no restocking fee.
Product can be opened and used, but must be in full working condition with all original components.
Customer arranges and pays return shipping.
30 days from delivery to initiate return.
Defective units are replaced at no cost under the 2-year manufacturer warranty.
Revive Plunge
30-Day Return — Unused & Uninstalled, 20% Restocking Fee
30-Day Return — Unused, 20% Restocking Fee
Applies to all Revive Plunge cold plunges, chillers, traditional saunas, and sauna & plunge combos.
Return must be initiated within 30 days of delivery. Prior authorization required; photos of the product and packaging may be requested before authorization.
Product must be unused, uninstalled, and in like-new, resalable condition, in its original packaging or packaging that provides equivalent protection.
Customer arranges and pays return shipping and is responsible for any damage during return transit. Returns received damaged or not in resalable condition may be refused, or repair costs deducted from the refund.
20% restocking fee and payment processing fees are deducted from the refund. Refund processed to original payment method within 10 business days after the returned product is received and inspected.
Final Sale — Non-Returnable
Used or installed products.
Custom or special-order products.
Replacement parts and accessories.
Consumables such as filters.
Cancellation
Before shipment — 5% cancellation fee applies, plus payment processing fees.
After shipment — orders cannot be cancelled; the return terms above apply.
Defective Products & Warranty
Covered by the Revive Plunge limited manufacturer warranty from the date of delivery: Luxury Plunge, 2 years; other cold plunge tubs and chillers, 1 year; saunas, 2 years on structural components and 1 year on electrical components. Accessories, filters, and consumables are not covered.
The warranty covers repair or replacement parts, which may be new or refurbished. Labor and contractor fees are not covered.
Claims require photos or video of the issue, a description of the problem, and completion of the manufacturer's troubleshooting steps.
Contact Sauna Republic — we coordinate the claim with Revive Plunge. No restocking fee on warranty claims.
Delivery & Damaged Shipments
Revive products ship by curbside freight. The freight carrier contacts you to schedule delivery, and moving the product from the curb to its final location is the customer's responsibility.
1. Inspect the crate and packaging with the delivery driver present, before signing the bill of lading.
2. Note any visible damage or missing items on the bill of lading. Signing without noting damage confirms the shipment arrived in acceptable condition.
3. Take photos of packaging and product damage.
4. Contact Sauna Republic within 24 hours — email photos to info@thesaunarepublic.com. We report the damage to Revive Plunge and the carrier and coordinate the claim on your behalf.
Concealed damage (not visible until unboxing) must be reported within 24 hours of delivery. Missed delivery appointments may incur redelivery fees. If an undamaged, correct shipment is refused, return freight, redelivery, and storage charges are the customer's responsibility, and the order is treated as a return.