If your product is from one of these brands, the brand policy applies instead of the standard policy.
Clearlight Infrared
Clearlight products follow a split return policy based on product type.
All Sales Final — No Returns
All Clearlight infrared saunas (Sanctuary, Premier, and Outdoor models)
Clearlight Cold Plunge
Clearlight Curve Dome Sauna & Amethyst PEMF Mat
Halo One consumables (saline refills, cleaning capsules)
Halo One Breathe Easy Face Mask (personal hygiene item)
30-Day Return — Unused, 25% Restocking Fee
Halo One Salt Therapy Halogenerator
Aroma One Aromatherapy Diffuser
Red Light Therapy Towers (CORE, Full Body, Personal)
Vibrational Resonance Therapy (VRT)
UV Wand, Recliner Chair, Ergonomic Backrest
Conditions: unopened, unused, original packaging, like-new condition. Customer pays return shipping via prepaid freight. 25% restocking fee deducted from refund. Prior authorization required.
Defective Products
Covered by the full manufacturer warranty (Lifetime residential for saunas, varies by product).
Contact Sauna Republic — we handle the warranty claim and arrange replacement.
No restocking fee on warranty claims.
Damaged Shipments
1. Do not refuse the delivery — accept the shipment.
2. Inspect immediately with the delivery driver present.
3. Document damage on the bill of lading — note exact damage, have driver sign.
4. Take photos of packaging and product damage.
5. Contact Sauna Republic within 24 hours — email photos to info@thesaunarepublic.com.
6. We file the freight claim and arrange a replacement at no cost to you.
Concealed damage (not visible until unboxing) must be reported within 15 calendar days of receipt with proof the carrier caused the damage.
Lumaflex
30-Day Return — No Restocking Fee
Applies to all Lumaflex Red Light Therapy Devices (Body Pro Kit, Essential, Essential Pro).
Full refund with no restocking fee.
Product can be opened and used, but must be in full working condition with all original components.
Customer arranges and pays return shipping.
30 days from delivery to initiate return.
Defective units are replaced at no cost under the 2-year manufacturer warranty.
HealthyLine
90-Day Trial — PEMF & Far Infrared Heating Mats and accessories.
90-Day Trial Return
Applies to all HealthyLine heating mats, wraps, bolsters, and covers.
Return must be initiated within 90 days of delivery.
Product may be opened and used, but must show only normal wear with minimal visible use. All accessories must be included.
Customer arranges and pays return shipping.
Refund processed to original payment method within 5–10 business days after the item is received and inspected.
Restocking Fee
No restocking fee for returns in normal condition within the 90-day window.
A restocking fee of 20–50% applies if the product is returned damaged, stained, or with an odor.
Exchanges
Exchanges are available within the 90-day window. If a different item is selected, you pay the price difference or receive a partial refund, as applicable.
Final Sale — Non-Returnable
Items marked "clearance" or "final sale."
Bedding items that have been used.
Defective Products
Contact Sauna Republic first — we coordinate the replacement with HealthyLine.
The defective unit must be received back before the replacement is issued.
If a product arrives damaged, defective, or non-working, replacement and shipping are covered at no cost. If damage is caused by improper use, the customer is responsible for the replacement and shipping.
Warranty
Most AC-powered mats and controllers carry a 5-Year Limited Warranty. Other products typically carry a 1-year warranty.
Warranty claims are filed directly with HealthyLine. Contact Sauna Republic if you need help getting started.
Dundalk Canadian Timber
All Sales Final — No Returns
All Dundalk products (saunas, cold plunges, accessories) are handcrafted to order in Ontario, Canada. Returns and refunds are not available. Full manufacturer warranty applies for defects.
Cancellation
Within 14 days of order — full refund, no fee.
After 14 days — $65 cancellation fee applies.
Once production begins — cannot be cancelled (typically 2+ weeks after order).