Saunas, Cold Plunges & Tubs

Estimated delivery: 1–8 weeks · May extend due to carrier delays or unforeseen circumstances

Lumaflex Red Light Therapy Devices

Estimated delivery: 5–10 business days · Tracking emailed after order is processed

Everything Else

Estimated delivery: 1–2 weeks · Tracking emailed within 24 hours of shipment

⚠️ Shipping Coverage

Lumaflex products ship free nationwide, including Alaska, Hawaii, and Puerto Rico.

⚠️ Special Delivery Requirements

Due to their size (crates often exceed 92" and 800-1,600 lbs), Dundalk saunas require special unloading equipment. Liftgate service is NOT available for these shipments.

🚨 You Are Responsible for Unloading

The driver delivers to the curb only. Have equipment and/or help arranged BEFORE delivery day.

Option 1: Rent a Forklift

Most common choice. Requires forklift extensions to lift from the crate's end. Rental ~$150-300/day.

Option 2: Hire a Tilt Tow Truck

Some customers use flatbed tow trucks with tilt/slide functionality. ~$200-400.

Option 3: Hire a Rigging/Moving Crew

Professional movers with equipment. Get quotes in advance.

Option 4: Tilt Tow Service (Dundalk)

Available through Dundalk for $750. Contact us to add to your order.

$250 Damage-Free Delivery Guarantee

$250 Cash + Free Replacement

Order arrives damaged? We pay you $250 cash AND ship a replacement at our expense. Photo within 24 hours to claim.

⚠️ Lumaflex Damage Claims

If your Lumaflex device arrives damaged, email info@thesaunarepublic.com with photos within 24 hours and we will arrange a replacement for you. The $250 Damage-Free Delivery Guarantee does not apply to Lumaflex orders.

Incorrect Address / Failed Delivery

If an item is returned due to an incorrect address, you're responsible for shipping costs both ways. If freight delivery fails because the carrier couldn't access your property, it's treated as a return per our return policy.

🚨 Alaska, Hawaii & Puerto Rico — Contact Us BEFORE Purchase

Free shipping does NOT apply to these locations. You must contact us for a custom shipping quote before placing your order. Orders placed without prior approval may be cancelled.

(888) 833-2305 · info@thesaunarepublic.com

Free shipping applies to the continental US only.

• APO/FPO addresses: We do ship to military addresses, subject to USPS restrictions. Additional fees may apply — contact us first.

• Remote/hard-to-reach areas: Additional fees may apply. We'll contact you before shipping if your location requires special arrangements.

⚠️ IMPORTANT: Shop Pay Installments — Final Sale

All purchases made using Shop Pay Installments financing are final sale and cannot be returned or refunded, regardless of product type.

This applies even to products that would otherwise qualify for our 100% Money-Back Guarantee or Lumaflex 30-Day Return Policy. Please contact us at (888) 833-2305 with any questions before purchasing.

⚠️ 6% Cancellation Fee on Backordered Items

Backordered items are defined as ordered items that are not currently in stock and where you have agreed to wait the estimated lead time. All orders containing backordered items are subject to a 6% fee as we are charged a fee by our payment processor when backorders are cancelled.

Please note: All lead times are estimates and subject to change at any time.

Our standard return policy applies to all HSA/FSA purchases.

HSA/FSA orders follow the same guarantee tier as the product — whether that's our 100% Money-Back Guarantee, Lumaflex 30-Day Return, or Standard Return Policy. There is no IRS requirement that HSA/FSA purchases be final sale.

How HSA/FSA refunds work: Refunds are processed back to your original HSA/FSA card within 3–10 business days. Truemed cannot redirect refunds to a different payment method.

HSA holders: Once the refund posts, you can notify your HSA custodian to treat the original purchase as a "mistaken distribution" under IRS Notice 2004-50. Returned funds are not subject to income tax or penalties.

FSA holders: The refund goes back to your FSA plan via the original card. If your plan year has ended, the use-it-or-lose-it rule may apply — returned funds could be forfeited to the employer plan. FSA holders should be especially sure of their purchase before buying.

Questions about HSA/FSA returns? (888) 833-2305 or info@thesaunarepublic.com. Learn more on our HSA/FSA page.

Applies to: SaunaLife Saunas & Cold Plunges, Finnmark Saunas

✓ Full refund of purchase price

✓ $200 bonus for your trouble

✓ We schedule AND pay for freight pickup

✓ 60 days from delivery to decide

✓ No conditions — used, assembled, doesn't matter. Any reason works.

⚠️ Exception: Not available for Shop Pay Installment purchases (final sale).

Applies to: All Lumaflex Red Light Therapy Devices (Body Pro Kit, Essential, Essential Pro)

✓ Full refund — no restocking fee

✓ Product can be opened and used, but must be in full working condition with all original components

✓ Customer arranges and pays return shipping

✓ 30 days from delivery to initiate return

✓ Return address provided upon return authorization

⚠️ Exception: Not available for Shop Pay Installment purchases (final sale). Defective units are replaced at no cost under the 2-year manufacturer warranty.

Applies to: Haljas Houses, Iglucraft, Auroom, Kohler Saunas & Ice Baths, Heaters, Stoves & Accessories

✓ Full refund minus 25% restocking fee

✓ Customer arranges and pays return shipping

✓ Item must be unused, in original packaging

✓ 30 days from delivery to initiate return

⚠️ Exception: Not available for Shop Pay Installment purchases (final sale).

Applies to:

• ALL Dundalk Canadian Timber Products (Saunas, Cold Plunges, Accessories) — handcrafted to order

• ALL Shop Pay Installment purchases (any product) — financing terms

✓ Full manufacturer warranty coverage

✓ Defect replacements at no cost

✓ Lifetime support from our team

1. Contact us — Email info@thesaunarepublic.com with your order number

2. Get authorization — We send return instructions within 24 hours

3. We handle everything — We schedule AND pay for freight pickup

4. Refund + bonus processed — Full refund + $200 within 5-7 business days

Note: Not available for Shop Pay Installment purchases. HSA/FSA refunds are processed back to the original HSA/FSA card.

1. Contact us — Email info@thesaunarepublic.com with your order number within 30 days of delivery

2. Get authorization — We send return instructions and the return address within 24 hours

3. Ship the product — Customer arranges and pays for return shipping. Product must be in full working condition with all original components and packaging

4. Refund processed — Full refund (no restocking fee) within 5-7 business days after product is received

Note: Not available for Shop Pay Installment purchases. Defective units are handled separately under the 2-year manufacturer warranty — contact us and we will arrange a replacement at no cost.

1. Contact us — Email info@thesaunarepublic.com with order number

2. Get authorization — We send return instructions and shipping address

3. Ship the product — Customer arranges and pays for return shipping

4. Refund processed — Refund minus 25% restocking fee within 5-7 business days

Note: Not available for Shop Pay Installment purchases. HSA/FSA refunds are processed back to the original HSA/FSA card.

🚨 ALL DUNDALK PRODUCTS ARE FINAL SALE

This includes saunas, cold plunges, and all Dundalk accessories. Each item is handcrafted to order in Ontario, Canada. Because products are custom-built specifically for you, returns and refunds are not available. Full manufacturer warranty applies for any defects.

• 100% guarantee + $200 bonus: 60-day window, no conditions — use it, assemble it, try it. One claim per customer.

• Free return shipping applies to 100% guarantee products only, continental US

• Lumaflex returns: 30-day window, no restocking fee, product can be opened and used but must be in full working condition with all original components. Customer pays return shipping. Defective units replaced at no cost under 2-year manufacturer warranty.

• Standard returns (Haljas Houses, Iglucraft, Auroom, Kohler saunas/ice baths, heaters/accessories): Must be unused, in original packaging, 30-day window

• Refunds processed to original payment method within 5-7 business days

• ALL Dundalk products are final sale — no returns or refunds (custom-built to order)

• HSA/FSA purchases: Same return policy applies as standard payment methods. Refunds are processed back to the original HSA/FSA card within 3–10 business days. See HSA/FSA Returns section for details on mistaken distributions and FSA timing.

• Shop Pay Installment purchases are final sale — no returns or refunds

• Backorder cancellations: All orders containing backordered items are subject to a 6% fee as we are charged a fee by our payment processor when backorders are cancelled. All lead times are estimates and subject to change. See Backorder Cancellation Policy for details.

• We may modify guarantee terms; purchases honored under terms at time of purchase